Cloud Telephony – Significance & its Use Cases for Business
During the pandemic, businesses have faced disruption and remote employment has become the new normal for ever... more
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February 16, 2022 -
5 min read
Business Process Monitoring – A Tool to Automate Process Improvements
Business improvement in a Fast-Changing Landscape With customers becoming increasingly demanding and rapidly ... more
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February 5, 2022
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- 7 min read
All You Need to Know About Cloud PBX
Cloud PBX refers to an internet-based virtual PBX system that answers all calls and routes them to the appropr... more
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February 5, 2022
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- 6 min read
Encrypted Calls with End-to-End Security: The Gold Standard for Private Communication
E2EE is a secure communication method that ensures the safety and confidentiality of encrypted phone calls unt... more
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February 3, 2022
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- 7 min read
Omnichannel Marketing for Seamless Customer Experience
There are over 4.6 billion internet users across the globe. On average, an individual uses 3-4 digital devic... more
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January 20, 2022
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- 5 min read
How Does a Pilot Number Work and Why Do You Need It?
Businesses that handle high call volumes understand that every interaction matters. Did you know that ineffici... more
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January 20, 2022
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- 7 min read
How Call Deflection Can Help Enterprises Deliver Better Customer Experience
Did you know that according to IBM’s report, the AI agents can handle 81% of frequently asked questions with... more
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December 20, 2021
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- 6 min read
Hosted CRM – An Integrated Solution to Empower Customer Engagement
You walk into a supermarket to buy your regular shampoo. Unfortunately, it is not in stock. You buy a new sham... more
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December 20, 2021
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- 6 min read
How to Setup Assisted Dialing for Businesses
There are many assisted calling solutions available in the market today. The basic steps remain the same regar... more
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December 20, 2021
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- 5 min read
Benefits of Investing in Mobile Call Center Solutions
In today’s world, great customer service is the biggest competitive advantage that businesses can have. Cust... more
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December 20, 2021
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- 6 min read
