Cruising down India’s highways, you expect your FASTag to facilitate a smooth passage through toll plazas. But what happens when your tag fails to scan, leaving you stranded in the lane? FASTag not scanning is a common issue faced by many motorists. However, with a bit of troubleshooting, you can get your tag back in action and avoid those dreaded double toll fees.
In this guide, we’ll walk you through 9 steps to take when your FASTag isn’t scanning, helping you diagnose and resolve the problem quickly. We’ll cover everything from checking your account balance to reporting persistent issues, ensuring you’re equipped to handle any FASTag hurdles that come your way.
1. Check Your FASTag Account Balance
One of the primary reasons for a FASTag not scanning is insufficient account balance. If your tag doesn’t have enough funds to cover the toll fee, the scanner will reject the transaction. Here’s how to check your balance:
- Log into your FASTag account via the issuing bank’s app or website.
- Navigate to the account summary or balance section.
- Verify that you have sufficient funds to cover the toll amount.
If your balance is running low, top up your account immediately to avoid future scanning issues.
2. Inspect the FASTag for Damage
A physically damaged or improperly affixed FASTag may fail to scan. Take a close look at your tag for any signs of wear and tear:
- Check for scratches, cracks, or peeling on the tag’s surface.
- Ensure the tag is clean and free from dirt or obstructions.
- Gently wipe the tag with a soft, dry cloth if needed.
If you notice significant damage, contact your FASTag issuer for a replacement.
3. Verify Proper FASTag Installation
Improper installation can prevent scanners from reading your FASTag. Here’s how to ensure your tag is correctly affixed:
- Consult your vehicle’s manual or the FASTag manufacturer’s guidelines for placement instructions.
- Ensure the tag is stuck on the windshield behind the rear-view mirror, with the adhesive side facing out.
- Check that the tag is not obstructed by any objects, tinting, or decorations.
A properly installed FASTag should be easily readable by toll plaza scanners.
4. Test Your FASTag in Different Lanes
If your FASTag isn’t scanning in one lane, try using a different lane at the toll plaza. This can help determine if the issue lies with a specific scanner or your tag:
- Approach a different lane with functional scanners.
- Wait for the scanner to read your tag and display the transaction status.
- If your tag scans successfully in another lane, the previous lane’s scanner may be malfunctioning.
Notify the toll plaza staff about any scanner issues you encounter.
5. Reach Out to Your FASTag Issuer
If basic troubleshooting doesn’t resolve your FASTag not scanning problem, contact your tag issuer’s customer support:
- Find the customer service number or email on the issuer’s website or app.
- Provide details about the scanning issue, including when and where it occurred.
- Follow any instructions provided by the support team.
Your FASTag issuer can help identify account-related problems or technical glitches preventing successful scans.
6. Pay Cash and Request a Receipt
When your FASTag fails to scan, and on-site resolution isn’t possible, you may need to pay the toll in cash:
- Inform the toll plaza staff about the scanning issue.
- Provide identification and vehicle ownership proof if required.
- Pay the toll amount in cash.
- Request a manual receipt for your records.
Remember, if your FASTag is valid but not scanning due to equipment failure, you shouldn’t be charged double fees under NHAI guidelines.
7. Report Issues to FASTag Centres
For persistent FASTag not scanning problems, reach out to dedicated issue resolution centres:
- Visit a nearby FASTag issue centre or report the problem online through your issuer’s client portal.
- Provide detailed information about the recurring issue.
- If server problems are suspected, contact your tag-linked bank for assistance.
Timely reporting helps authorities identify and resolve widespread technical glitches affecting multiple users.
8. Maintain Your FASTag Account
Regular FASTag maintenance can prevent many scanning issues:
- Frequently check your account balance and transaction history for discrepancies.
- Keep your tag clean and free from obstructions.
- Stay updated on any policy or procedural changes communicated by your issuer.
- Renew your FASTag before its expiry to avoid service disruptions.
Proactive account management goes a long way in ensuring smooth toll plaza experiences.
9. Leverage the Airtel Thanks App
The Airtel Thanks app offers a convenient way to manage your FASTag account on the go:
- Easily check your FASTag balance and transaction history.
- Instantly recharge your account to avoid low balance-related scanning issues.
- Receive important updates and notifications about your FASTag service.
With the Airtel Thanks app, you have a powerful tool to stay on top of your FASTag needs and quickly resolve any problems that arise.
Conclusion
Encountering a FASTag not scanning can be frustrating, but with these 9 steps, you’re well-equipped to tackle the issue head-on. From checking your balance to reporting persistent problems, a systematic approach can help you get your tag back in working order and avoid unnecessary toll plaza delays.
Remember, regular FASTag maintenance and leveraging helpful tools like the Airtel Thanks app can prevent many scanning issues from occurring in the first place. Stay proactive, stay informed, and enjoy seamless highway journeys with your trusty FASTag by your side.
