At Airtel, everything begins with our customers.
In a hyper-connected world, we are committed to empowering individuals and enterprises through superfast connectivity, an expansive digital portfolio and a brilliant experience at every touchpoint.

Our customers benefit from an integrated suite of services: ranging from Mobile, Broadband, Digital TV (DTH and IPTV) to an array of digital and financial services. For enterprise customers, we offer robust connectivity powered by terrestrial and global fiber networks, state-of-the-art data centres and customised digital solutions.

We continue to invest in building a smarter, faster and safer network. From the rollout of our 5G Plus network to the integration of AI-powered platforms, we are creating a future-ready digital backbone that evolves with our customers’ needs.

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Featured Stories
Customers
For Life
Network Intelligence meets Artificial intelligence
Revolutionising The Connected Living Experience
From Commitment
To Impact
Exceptional Experiences Across Every Touchpoint
A Blueprint For Growth
Building Smart, Resilient and Sustainable Network
Accelerating Digital Transformation For Enterprises
Reimagining Through Platform-LED Digital Innovation
01/09
MOBILE
Customers For Life

We are committed to providing seamless, high-quality connectivity that powers everyday experiences, anchored in simplicity and centred around our customers. This commitment is realised through intuitive networks, lasting value and adaptive customer-centric solutions.

0% RMS*
178 bps improvement Y-o-Y
0 Mn+
4G/5G net adds
~0 Mn
Postpaid net adds
0%
178 bps improvement Y-o-Y
0%
Increase in data consumption on network

*RMS: Revenue Market Share for mobile

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02/09
SPAM PROTECTION
Network Intelligence meets Artificial intelligence

We verify, We block, We identify - So that customers don’t have to

Every second, our AI-powered Anti-SPAM solution identifies spam calls, SMSs and malicious links before they ever reach our customers

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03/09
HOMES
Revolutionising The Connected Living Experience

Airtel is redefining how India experiences connectivity and entertainment at home through an integrated approach that brings together broadband, Digital TV and IPTV and OTT applications, all riding on our robust digital infrastructure.

0 Mn+
Net adds in Homes
0 Mn
Fiber home passes added
0%
Increase in Airtel Black customers
0 +
Cities with FWA availability
0 & 0
Streaming apps and Channels offered on IPTV
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04/09
ESG
From Commitment To Impact

ESG principles are central to our operations and growth. With a clear ambition to build a sustainable and inclusive future, we have hardwired ESG across functions.

>0K
Sites powered with solar access in last two years
>0%
Network sites tagged as ‘Green’
0 Mn+ litres
Monthly reduction in diesel consumption over 2 years
0 %
Women representation in the workforce
CRISIL GVC Level-1 Grading
sustaining for nearly 2 decades
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05/09
EXPERIENCE
Exceptional Experiences Across Every Touchpoint

For us, customer obsession is more than a philosophy, it is embedded in Airtel’s DNA. Our approach to delivering exceptional experience rests on two pillars: platform-led simplicity and network excellence.

>0 Bn
SPAM calls notified to customers
>0 Bn+
SPAM SMS notified to customers
0
Indian languages for SPAM notification to customers
>0 %
Reduction in B2C customer interactions in the last two years
>0 %
Reduction in B2C customer service requests in the last two years
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06/09
FINANCIAL
A Blueprint For Growth

Airtel's growth journey is anchored in operational excellence, financial discipline and profitable expansion. These strategic pillars drive our consistent, resilient performance and enable us to deliver sustained value creation.

0%
Three-year revenue CAGR
0 %
Three-year EBITDAaL CAGR
0 Bn
Operating free cash flow generated in last three years
~0 X
Net debt-to-EBITDAaL, vs. 2.1x in March 2024
0 Bn
High cost DoT spectrum debt prepaid since FY 2021-22
0 & 0
Proposed dividend for fully paid-up and partly paid-up shares
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07/09
NETWORK
Building Smart, Resilient and Sustainable Network

We are future-proofing our network to meet India’s growing data demand, combining spectrum portfolio, fiber assets, digital tools and data analytics.

>0 K
Network sites deployed over the last three years
>0 K
BTS added over the last three years
~0 K
Network sites deployed under rural expansion over the last three years
>0 Rkms
Terrestrial fiber rollout over the last three years
0 Bn+
Network opex saved in last three years through various initiatives
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08/09
NETWORK
Accelerating Digital Transformation For Enterprises

We are enabling enterprises, governments and SMBs to become future-ready with a comprehensive digital and connectivity portfolio.

>0 K Rkms
of expansive terrestrial fiber network
2 SUBMARINE CABLES LANDED
SEA-WE-ME-6 and 2Africa Pearls
0
Large data centres
>0%
IoT market share*
0 %
Growth in Digital businesses
>0K Rkms
Growth in Digital businesses

* As per Frost and Sullivan FY 2024-25 data.

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09/09
DIGITAL
Reimagining Through Platform-LED Digital Innovation

Airtel’s digital transformation is powered by a platform-first mindset: built in-house, designed for scale, speed and customer obsession. At its heart is a radical reset of how we use data and technology to serve customers better and faster

0 +
Digital talent base
0 +
AI and Gen-AI use cases under works
165 Mn
MAU on Airtel Thanks and Xstream
0 Bn+
IoT market share*
0 Bn+
Annualised GMV on Airtel Payments Bank
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Airtel at a Glance
Crafting Unmatched
Experiences

Airtel is shaping the digital future across 17 countries. As one of the world’s leading integrated telecom solutions provider, we connect over half a billion people, delivering seamless connectivity with our digital network.

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0 countries*
of presence
0 Bn+
Population covered
Among top 0
Global rank among service providers@
#1
Integrated communications service provider in India
#0
Mobile operator in Africa
0%+
Population covered in India
0 Mn
Total customers
0
Total employees globally

*Including presence in Bangladesh and Sri Lanka through its associate entities.
@As per GSMA intelligence data.

Highlights of FY 2024-25

Consolidated*

Mn | 10.4%
Revenue
Mn
Net profit (before exceptional items)
Mn | 19.3%
EBITDAaL

Standalone

Mn | 15.8%
Revenue
Mn
Net profit (before exceptional items)
Mn | 21.1%
EBITDAaL

EBITDAaL: Earnings Before Interest, Taxes, Depreciation, Amortisation, after Leases
*Consolidated numbers have been restated with full impact of consolidation of Indus Towers Limited, with the Company.
Y-o-Y growth

424.5 Mn
India
166.1 Mn
Africa
56.4 Mn
Bangladesh
21.3 Mn
Sri Lanka
B
CDP climate change rating
C+
ISS ESG prime rating
A-
CDP Supplier Engagement Assessment Leaderboard
Winner
2024 Frost & Sullivan Institute’s Enlightened Growth Leadership Best Practices Recognition
Our Strategy
Building on Our Strategic Pillars
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Mobile

Homes

Digital TV

Airtel Business

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Quality Customers
Deliver differentiated services to acquire and retain high-quality customers across homes and businesses
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Micromarketing
Bring together the power of Airtel through a unified customer view and an integrated channel approach
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Accelerate Digital
Build an integrated, platform based digital ecosystem to drive more business velocity and solve real customer problems through digital services
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Brilliant Experience
From Search to Referral: Focus on delivering best-inclass experience across the customer lifecycle
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War on Waste
Drive dramatic simplification, structured collaboration with partners and sweat assets to attack costs
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People: One Airtel
Build a culture of entrepreneurship and ownership while keeping diversity, inclusivity and employee well-being at the core
Message from the Chairman
The Network that Moves with You:
Airtel, Powering your Digital-First Life
At Airtel, integrity, transparency, culture, and solid governance are integral to all our functions, roles and activities. These principles are deeply embedded in our strategic roadmap, guiding key business decisions and long-term value creation.
Message from the Vice Chairman & Managing Director
Empowering Connectivity:
The Airtel Advantage
Our industry-first Anti-SPAM tool has given significant relief to our customers, identifying over 37 billion spam calls to date, which translates to the detection of an impressive 1,650 spam calls every second.
Our Business Segments
Elevating Experiences with Comprehensive Solutions
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01/05

Mobile Services
(India)

We deliver a comprehensive suite of services spanning post-paid, prepaid, roaming, high-speed data and an extensive range of value-added offerings.

0 Mn
Revenue
Y-o-Y growth: 17.9%

0 Mn
EBITDA
Y-o-Y growth: 23.9%
02/05

Homes
Services

We provide seamless fixed-line telephone and high-speed broadband services to households across 1,476 cities in India.

0 Mn
Revenue
Y-o-Y growth: 18.8%

0 Mn
EBITDA
Y-o-Y growth: 18.5%
03/05

Digital
TV Services

Our Direct-to-Home (DTH) platform delivers a range of digital TV services, featuring both standard and high-definition (HD) channels, enhanced with 3D capabilities and immersive Dolby surround sound that creates a truly cinematic experience.

0 Mn
Revenue
Y-o-Y growth: 0.5%

0 Mn
EBITDA
Y-o-Y growth: -1.3%
04/05

Airtel
Business

Airtel Business stands tall as India’s premier and among the most trusted ICT services provider, offering a comprehensive portfolio of cutting-edge solutions for enterprises, governments, global carriers, OTT platforms and SMEs.

0 Mn
Revenue
Y-o-Y growth: 6.1%

0 Mn
EBITDA
Y-o-Y growth: 0.3%
05/05

Passive Infrastructure
Services

We offer passive infrastructure services through our subsidiary, Indus Towers Limited (Indus), which is one of the largest tower infrastructure providers in the country and among the leading infrastructure companies globally.

0 Mn
Revenue
Y-o-Y growth: 5.3%

0 Mn
EBITDA
Y-o-Y growth: 40.8%
Value Creation Model
Quarterly Strategic Progress
Forging Ahead
  • Digital Innovations and Customer Delight
  • Strategic Alliances and Partnerships
  • Financial Efficiency
  • Digital Innovations and Customer Delight
  • Strategic Alliances and Partnerships
  • Financial Efficiency
  • Digital Innovations and Customer Delight
  • Strategic Alliances and Partnerships
  • Financial Efficiency
  • Digital Innovations and Customer Delight
  • Strategic Alliances and Partnerships
  • Financial Efficiency
Stakeholder Engagement and Materiality Assessment
Understanding and Valuing
Stakeholder Interests

Airtel’s Stakeholder Engagement Framework

Stakeholder Identification

We strategically base our stakeholder identification on understanding the groups that are both impacted by Airtel and have an influence on our value creation

Stakeholder Engagement

We have formalised stakeholder engagement approach to connect with all our stakeholders, considering their importance and impact

Understanding Stakeholder Concerns

Our effective stakeholder engagement allows them to voice concerns about our business. We then prioritise addressing each concern raised through this process in a timely and dedicated manner

Develop Strategic Responses

We create action plans to align our business activities with stakeholder expectations

Materiality Assessment
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We identify material topics through engagement with various stakeholders. This year, we reviewed our materiality assessment to determine and prioritise the sustainability topics most relevant to our business and internal & external stakeholders.

Materiality Assessment Process

Identification of Potential Material Topics

We conducted a comprehensive review to identify material topics relevant to Airtel. This included reviewing current and emerging telecom trends, risks and priorities as well as peer practices of Indian and global telecom companies, to identify sector-specific sustainability topics.

Prioritisation of Material Topics

After an in-depth analysis of the results of the stakeholder consultation, we developed the final list of material topics. Management perspectives were then used to categorise these material topics by their level of priority: critical, high or moderate.

Stakeholder Consultation

Following the identification of potential material topics, stakeholders were consulted to obtain insightful feedback.

Development of Materiality Matrix

We aggregated survey results to identify stakeholders’ areas of concern to prioritise material topics. We also gathered insights from stakeholder engagements, analysed them and synthesised them with findings from the desk review to develop the materiality matrix.

Our Approach to ESG
Connecting Responsibly for Limitless Impact
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At Airtel, sustainability is deeply embedded in our business strategy, reflecting our commitment to creating long-term value for all stakeholders. Robust scientific evidence remains the bedrock of responsible conduct.

ESG Commitments

Risk and Mitigation Framework
Staying Ahead in an Unpredictable Landscape
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Operating in diverse and often volatile markets across Asia and Africa, Airtel faces multifaceted risks stemming from political instability, economic fluctuations and regulatory unpredictability.

Risk Identification and Management Process

Environmental Scanning

Assess internal and external business environments for potential risks

Risk Classification

Categorise risks by probability, impact and nature

Measurement Methodology

Establish objective methods to assess identified risks

Accountability Assignment

Assign responsibilities to individuals and roles to implement mitigation plans

Action Plan Development

Define detailed mitigation plans for key risks

Risk Prioritisation

List and prioritise key risks for focused management

Resource Allocation

Approve necessary resources and budgets for risk management activities

Performance Monitoring

Review action plan progress, assess gross and net exposures and initiate corrective measures

Governance Reporting

Regularly report progress and exposures to the Board and the Audit/Risk Management Committees

Escalate specific issues directly to the Audit/ Risk Management Committees

Corporate Social Responsibility
Empowering Minds,
Transforming Communities

Bharti Airtel Foundation, the philanthropic arm of Bharti Enterprises, has been committed to providing quality education to underprivileged children in rural India since 2000.


0 Mn
Students impacted through direct programs
0 +
Schools impacted
0 Mn
Community members impacted
0 Lakhs+
Teachers impacted

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Capital Wise Performance

Financial Capital

Our strategy is built on the pillars of prudent capital allocation, operational excellence and digital acceleration.


SDG Impacted
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Manufactured Capital

We are committed to providing seamless high-speed connectivity and delivering a brilliant network experience to our customers.


SDG Impacted
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Intellectual Capital

At Airtel, we are shaping a future-ready, digital-first brand by leveraging our intellectual capital, which is anchored in a highly skilled workforce, a technology-driven mindset and a robust, three-layered digital ecosystem.


SDG Impacted
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Human Capital

At Airtel, we are building a future-ready, inclusive and high-performing workforce. We advance organisational effectiveness by staying agile and aligning productivity & process excellence with the Company’s dynamic business needs.


SDG Impacted
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Social and Relationship Capital

At Airtel, we believe in strengthening connections through meaningful relationships with our stakeholders. Whether engaging with customers, channel partners, partnering with the government and regulatory bodies, or working with suppliers, we prioritise transparent engagement and promote ethical business practices.


SDG Impacted
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