What is Programmable Voice API and How Does It Work?

Nowadays, enhancing customer satisfaction is a prime objective for business success. To do this, businesses need applications like customer service hotlines and voice assistants. Programmable Voice API is a tool to enable these facilities.

What is Programmable Voics API?

Programmable voice API allows developers to integrate voice-calling functionality into applications. For example, a developer can use an API to make an outgoing call, play a recorded message, or transfer a call to another number.

Airtel IQ Voice API can be used to create a wide range of voice applications successfully. Let us explore the uses and benefits.

The Nuts and Bolts

Think of programmable voice API as a link between traditional telephony systems and modern software applications. Here is a simple description of how it works:

Initialisation: Businesses initiate voice calls by sending requests through the API. These requests include details like the recipient’s phone number, the message, and the call flow.

Call Routing: The API routes the call through a telecom network to reach the recipient. It may need to convert digital data into voice signals.

Interaction: Once the call is established, businesses can program interactions such as IVR systems, automated messages, call recording, and more. This customization leads to personalised communication.

Feedback and Monitoring: Businesses can gather data and feedback such as call duration, user response, and call quality. This information can be used to improve future interactions.

Some uses of programmable voice API are customer service hotlines, automated voice assistants, and telemarketing systems.

Benefits and Features of Airtel IQ Voice API

Businesses using Airtel IQ Voice API can expect many benefits. Some of them are:

• Improved customer service and conversion rates with a more efficient and personalized experience.
• Increased sales by automating tasks such as telemarketing and lead generation.
• Reduced costs because of eliminating the need for traditional telephony systems.

Airtel Voice API Solution has several advantageous features. These are a few:

• It is scalable to meet the needs of any business, regardless of size or type.
• It is flexible and can be used to create a wide range of voice applications. These can be simple to complex, depending on the need.
• It is cost-efficient, especially when compared to traditional telephony systems.

The Airtel IQ Voice Advantage

In addition to the above benefits, Airtel’s Voice API has several other compelling features.

• Businesses can get granular reports and insights for data-based decisions.
• They can ensure that customer privacy and security are never compromised.
• They can extend capabilities across landline, mobile and toll-free numbers.
• They can be sure of easy integration with low coding and seamless implementation.

In Conclusion

To sum up, programmable voice API enables developers to integrate voice-calling functions into applications. In this way, it bridges traditional telephony with modern software.

With programmable voice API, businesses can initiate and route calls, create customization, and provide feedback. Use cases include customer service hotlines and voice assistants.

Airtel IQ Voice API offers unique benefits like improved customer service, increased sales, and cost reduction. The key features include scalability, flexibility, and cost-efficiency.

With Airtel IQ Voice API, businesses also get granular reports, customer privacy, and seamless integration with low-coding implementation. To make Airtel Voice API work for you, get in touch today.