Voice Call API Solutions for Business

Voice solutions to drive business growth and customer engagement

Expand your reach and boost brand recall

Increase your call-answer rates by 15% and boost brand recall using Airtel IQ’s Mobile Number as CLI and 1800- numbers

Increase conversion rate

Track and improve sales efficiency through intensive call reports and insights

Unlock voice-powered differentiated experiences

Mobile Number CLI

Get 10-digit virtual mobile numbers & increase call pickup rate, as a customer is more likely to answer a call from a 10-digit mobile number

Landline CLI

Get 10-digit virtual numbers with specific local area code to enable customers to identify the location of the business

Toll-free CLI

Get an 1800- number that customers can call to connect with businesses without being charged

Number Masking

A data protection feature which hides customer and agent details during a live call.

Click-to-Call

A button/SDK widget integrated into an application or website to enable instant connections to the business

Interactive Voice Response

Automate call responses via pre-recorded voice messages

Outbound Dialer

Customize configurations based on the way you want your agents to reach out to customers

SIM-based Recording

Record calls by adding a simple booster on top of a COCP plan with no additional hardware or third-party apps

The Airtel IQ advantage

Scalability

Provide communication capabilities across landline, mobile, and toll-free numbers

Security

Ensure your customers’ identity privacy and data security

Easy Integration

Simple configurations with low-coding implementation

Analytics and Insights

Get granular reports and insights to make informed decisions

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Questions on Voice API?

What is the Airtel Voice API?

The Airtel Voice API is a cloud-based API that allows you to make and receive voice calls programmatically. It can improve customer service, increase sales, and boost profitability.

What are the steps to integrate a Voice API into my application?

The steps vary depending on the API and your application’s programming language. In a nutshell:

Get the API credentials.
Install the API SDK in your application.
Write code to make and receive calls using the API.

What features does Airtel's Voice Call API offer?

Airtel's Voice Call API offers several features, including:

Make and receive voice calls.
Configured call routing.
Record and playback calls.
Track call data and analytics.
Integration with other applications.

How does Airtel ensure the quality of voice calls through the API?

Airtel ensures the quality of voice calls through:

A high-quality network.
Static and noise-cancelling techniques.
Monitoring call quality and taking corrective action.

Can I make calls internationally using Airtel's Voice API?

Yes, you can make calls internationally using Airtel's Voice API. However, there may be charges for international calls.

What is the pricing structure for Airtel Voice API solutions?

The pricing structure for Airtel Voice API solutions depends on the features and usage.

Are there any usage limits on the Voice Call API?

For usage limits on the Voice Call API, check the relevant section of the Airtel website.

Can the Voice Call API be used for outbound as well as inbound calls?

Yes, the Voice Call API can be used for both outbound and inbound calls.

Can I use Airtel Voice API to build voice-controlled applications?

Yes, you can use Airtel Voice API to build voice-controlled applications. Airtel Voice API supports many voice control features, such as speech recognition.

Are multilingual and dialect support available in Voice Call APIs?

Yes, multilingual and dialect support are available in Voice Call APIs. Airtel Voice API supports many Indian languages and dialects.

Are there any offline capabilities with Voice APIs?

Voice APIs require an Internet connection to make and receive calls.

How can Voice call API benefit my business?

Voice call APIs can benefit your business in several ways, including:

Improving customer service
Increasing efficiency
Boosting profitability

Can I test Airtel Voice API before integrating it into my application?

You can ask Airtel for a trial to test the API and its features.

Programmable Voice Solutions for Business: The Airtel Advantage

Voice solutions for business use spoken language to improve communication and productivity. They range from virtual assistants to voice-activated customer service. Voice solutions make tasks easier and more efficient in today's digital landscape.

Airtel’s voice API service is designed to deliver a range of features across businesses. By harnessing Airtel voice technology, businesses can improve efficiency, enhance customer experiences, and unlock new opportunities.

Exploring the Voice API Solution by Airtel IQ

Airtel’s voice call API solutions for business are part of the Airtel IQ suite of services. Airtel IQ is a Communication Platform as a Service (CPaaS) that encompasses voice, SMS, and WhatsApp channels.

Airtel IQ also enables businesses to track and analyse customer interactions, identify trends, and improve customer engagement. It is a secure platform that meets the highest standards of data privacy and security.

With Airtel’s voice API service, businesses of all sizes can improve customer engagement, increase sales, and boost profitability.

How Voice Call API Works

A voice call API is a tool to make and receive phone calls in a programmed manner. It allows developers to integrate voice-calling capabilities into their applications or services.

Voice call API operates by providing programming interfaces to initiate and manage voice calls over the Internet or traditional telephony networks. Developers use these APIs to establish calls, manage call flow, and control call features such as recording, conferencing, and text-to-speech conversions.

Key Features of Voice API Solutions

Voice API solutions offer numerous features. Here are the key aspects.

Calling Line Identity: Provides caller identification for transparency and trust in voice API for business communication.
Number Masking: Protects user privacy by concealing phone numbers during interactions.
Click-to-Call: Simplifies engagement with one-click calling for seamless connections.
Interactive Voice Response (IVR): Enables automated and customisable call routing for better customer service.
Outbound Dialer: The voice API solution automates outbound calls for reminders, surveys, or notifications.
SIM-based Recording: Ensures call recording compliance and security.

Industries Leveraging Airtel Voice Call API

Many well-known companies are already taking advantage of Airtel Voice Call API. Some of them are Havells, Swiggy, Dr Lal Path Labs, and Urban Company.

Among the industries that can leverage the Airtel voice call API are:

Customer Support: Businesses can integrate it into support systems to enhance customer assistance.
Healthcare: For appointment reminders, telemedicine, and patient follow-ups.
E-commerce: For order confirmations, delivery notifications, and customer feedback.
Finance: For secure transaction verifications and fraud alerts through voice message API and others.
Marketing: To conduct surveys, promotions, and customer feedback calls via API for a voice call.
Travel: For booking confirmations, flight updates, and travel advisories.
Education: For virtual classrooms, parent-teacher communication, and automated attendance calls.

Advantages of Using Voice API Services by Airtel

As an established telecom giant, Airtel offers businesses several advantages. With voice API services, businesses get:

Scalability: Airtel's network is designed to handle large volumes of traffic, even during peak hours.
Reliability: Airtel has a proven track record of reliability, with a 99.9% uptime guarantee.
Easy Integration: Airtel voice API integrates seamlessly with existing business applications.
Security: Airtel’s voice API services are secure, with several features to protect data, including encryption and authentication.
Speed: Airtel offers telco-grade robustness across India.

Why Airtel is Suitable Voice API Service Provider for your Business

In addition to the above, it makes sense for businesses to choose Airtel API Voice Call services for these reasons:

Cost-effectiveness: Airtel's voice API services have a variety of pricing options to suit your needs.
Global reach: Airtel has a global network, so businesses can use its voice API services to make and receive calls anywhere in the world.
Tailor-made: Businesses can customise features like call recording, IVR, and integration options as per requirements.
Customer Support: Airtel’s expert team is always at hand for troubleshooting and resolving issues promptly.

Overall, Airtel voice solutions for business are a reliable, secure, and cost-effective way to make and receive voice calls. It is a great option for businesses of all sizes that are looking to improve their customer experience, increase sales, or boost profitability.

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