Voice API

Airtel’s voice API service is designed to deliver a range of features across businesses. By harnessing Airtel voice technology, businesses can improve efficiency, enhance customer experiences, and unlock new opportunities.

Exploring the Voice API Solution by Airtel IQ

Airtel’s voice call API solutions for business are part of the Airtel IQ suite of services. Airtel IQ is a Communication Platform as a Service (CPaaS) that encompasses voice, SMS, and WhatsApp channels.

Airtel IQ also enables businesses to track and analyse customer interactions, identify trends, and improve customer engagement. It is a secure platform that meets the highest standards of data privacy and security.

With Airtel’s voice API service, businesses of all sizes can improve customer engagement, increase sales, and boost profitability.

How Voice Call API Works

A voice call API is a tool to make and receive phone calls in a programmed manner. It allows developers to integrate voice-calling capabilities into their applications or services.

Voice call API operates by providing programming interfaces to initiate and manage voice calls over the Internet or traditional telephony networks. Developers use these APIs to establish calls, manage call flow, and control call features such as recording, conferencing, and text-to-speech conversions.

Key Features of Voice API Solutions

Voice API solutions offer numerous features. Here are the key aspects.

• Calling Line Identity: Provides caller identification for transparency and trust in voice API for business communication.
• Number Masking: Protects user privacy by concealing phone numbers during interactions.
• Click-to-Call: Simplifies engagement with one-click calling for seamless connections.
• Interactive Voice Response (IVR): Enables automated and customisable call routing for better customer service.
• Outbound Dialer: The voice API solution automates outbound calls for reminders, surveys, or notifications.
• SIM-based Recording: Ensures call recording compliance and security.

Industries Leveraging Airtel Voice Call API

Many well-known companies are already taking advantage of Airtel Voice Call API. Some of them are Havells, Swiggy, Dr Lal Path Labs, and Urban Company.

Among the industries that can leverage the Airtel voice call API are:

• Customer Support: Businesses can integrate it into support systems to enhance customer assistance.
• Healthcare: For appointment reminders, telemedicine, and patient follow-ups.
• E-commerce: For order confirmations, delivery notifications, and customer feedback.
• Finance: For secure transaction verifications and fraud alerts through voice message API and others.
• Marketing: To conduct surveys, promotions, and customer feedback calls via API for a voice call.
• Travel: For booking confirmations, flight updates, and travel advisories.
• Education: For virtual classrooms, parent-teacher communication, and automated attendance calls.

Advantages of Using Voice API Services by Airtel

As an established telecom giant, Airtel offers businesses several advantages. With voice API services, businesses get:

• Scalability: Airtel's network is designed to handle large volumes of traffic, even during peak hours.
• Reliability: Airtel has a proven track record of reliability, with a 99.9% uptime guarantee.
• Easy Integration: Airtel voice API integrates seamlessly with existing business applications.
• Security: Airtel’s voice API services are secure, with several features to protect data, including encryption and authentication.
• Speed: Airtel offers telco-grade robustness across India.

Why Airtel is Suitable Voice API Service Provider for your Business

In addition to the above, it makes sense for businesses to choose Airtel API Voice Call services for these reasons:

• Cost-effectiveness: Airtel's voice API services have a variety of pricing options to suit your needs.
• Global reach: Airtel has a global network, so businesses can use its voice API services to make and receive calls anywhere in the world.
• Tailor-made: Businesses can customise features like call recording, IVR, and integration options as per requirements.
• Customer Support: Airtel’s expert team is always at hand for troubleshooting and resolving issues promptly.

Overall, Airtel voice solutions for business are a reliable, secure, and cost-effective way to make and receive voice calls. It is a great option for businesses of all sizes that are looking to improve their customer experience, increase sales, or boost profitability.