7 Steps to Block Your FASTag Account If Your Vehicle Is Lost

Losing your vehicle can be a distressing experience, but taking swift action to block your FASTag account is crucial to prevent unauthorized toll charges. FASTag blocking ensures that no one can misuse your tag, safeguarding your finances and giving you peace of mind. In this guide, we’ll walk you through the process of blocking your FASTag account and explore various methods to do so.

Why Block Your FASTag Account?

When your vehicle is lost or stolen, it’s essential to block your FASTag for several reasons:

• Prevent Unauthorized Transactions: If someone gains access to your vehicle, they could use your FASTag for toll payments, leading to unexpected charges on your account. Blocking the FASTag ensures that no unauthorized transactions occur.
• Avoid Future Toll Charges: Since the FASTag is linked to the vehicle’s registration number, any toll charges incurred after the vehicle’s loss would still affect you if the FASTag remains active. Deactivating it prevents further financial liabilities.
• Secure Account Balance: If your FASTag account has a balance, blocking it will help prevent misuse of those funds. You can later transfer or reclaim this balance when you apply for a new FASTag.

How to Block FASTag via Bank Portals or Apps

Blocking your FASTag can typically be done through your bank’s customer service or online platforms. Here’s how:

1. Contact Customer Service

• Call the customer care number of your issuing bank. For instance, HDFC Bank can be reached at 1800-120-1243, while Axis Bank provides similar services through its helpline.
• Inform them about the loss of your vehicle and request to block the FASTag associated with it.

2. Use Mobile Banking Apps

• Most banks offer mobile apps that allow you to manage your FASTag account.
• Log in to your bank’s app, navigate to the FASTag section, and look for options to block or deactivate the tag. This process may vary by bank but generally includes a few simple steps.

3. Online Banking Portal

• Visit your bank’s official website and log into your account.
• Navigate to the FASTag management section and select the option to block or deactivate your FASTag.

Alternative Methods to Disable FASTag

If you are unable to use the above methods, consider these alternatives:

• Visit a Bank Branch: You can visit a local branch of your issuing bank and request assistance in blocking your FASTag. Bring any necessary identification and documentation related to your vehicle.
• Email Support: Some banks allow you to send an email request for blocking the FASTag. Check if this option is available on your bank’s website and provide all relevant details in your email.
• Social Media Channels: Many banks have customer support on social media platforms like Twitter or Facebook. You can reach out through these channels for quick assistance.

Reapplying for a New FASTag Account

Once you have successfully blocked your old FASTag, you may want to apply for a new one:

1. Choose Your Issuer: Decide whether you want to stay with the same bank or switch to another provider that offers better services or rates.
2. Submit Application: Fill out an application form either online through the bank’s website or in person at a branch. Provide necessary documents such as vehicle registration details and identification proof.
3. Receive New FASTag: After processing, you will receive a new FASTag which needs to be affixed to your vehicle’s windshield.
4. Transfer Balance (if applicable): If there was any remaining balance in your old FASTag account, inquire about transferring it to your new account during this process.

Conclusion

Blocking and managing your FASTag account promptly ensures financial security and peace of mind in case of vehicle theft or loss. Understanding these processes will help you navigate potential issues effectively while maintaining control over your toll payments.

For a seamless experience in managing your FASTag and various other services, consider using the Airtel Thanks app. It offers a comprehensive platform to handle multiple accounts, make payments, and access exclusive rewards, all from a single, user-friendly interface.