Updated 12th June 2024
Your privacy matters to us.
At Airtel, your privacy is our top priority. This policy ensures that you are fully informed about how your personal data is collected, used, and protected when you use our services.
We have organised this information to help you find the details you need quickly and easily.
Our commitment to your privacy!
At Airtel, we offer a range of services, including connectivity and value-addeds services, to enhance your experience. Our services work together smoothly to ensure seamless transitions.To improve your experience, we may securely collect and share some of your data within Airtel and with trusted partners, always prioritising your privacy and security. With your trust, we are committed to building a world-class experience for you.
Our Privacy Policies
To ensure transparency and compliance, Airtel has separate privacy policies for Bharti Airtel Limited, which covers our core telecom services and Airtel Digital Limited, which includes our digital platforms and apps.
Each policy outlines how we collect, use, and protect your information with respect to the specific services you use.
Take a moment to read the one that applies to you:
Data We Collect & Why
At Airtel, we use your data responsibly to provide you service, enhance your experience, continuously improve our services, keep you secure, and deliver better value.
Here’s how:
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Providing You Service
We offer seamless connectivity and value-added services. Additionally, we keep you informed about recharges, bill payments, renewals, upgrades, and outages.
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Enhancing Your Experience
We analyse feedback and usage patterns to improve efficiency, while also conducting research to tailor our offerings to your needs.
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Keeping You Secure
We maintain a spam-free and scam-free network by blocking suspicious activities and taking proactive steps to detect and prevent unauthorised access.
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Offering Custom Services & Offers
We recommend relevant features and services that benefit you, while also providing personalised offers to enhance your experience.
Information we collect
We collect certain details to recognise you and serve you better.
| Data Category | Data Type |
|---|---|
| Data you provide Used for identity verification and regulatory requirements |
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| Contact Used for service activation, communication, and customer support |
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| POA/POI Information Required for KYC compliance, fraud prevention, onboarding, and regulatory adherence. |
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| Identity & Relationship Information Used for identity verification and regulatory requirements. |
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| Biometric Data Used for secure authentication and fraud prevention. |
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| Health Data Ensures secure access to accessibility services. |
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| Login Information Ensures secure access to accounts and prevents fraud. |
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| Financial Information Used for credit assessment, payments, financial product eligibility. |
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| When you use our services This data is stored during your account usage. It is stored to provide you a better experience, secure you, and enable faster/proactive resolutions for our services. |
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| Online Identifiers (SIM & Device Details) Used for device authentication, network access, and service delivery. |
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| Telecom Identifiers Helps in authentication, service provisioning, and network operations. |
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| Service Information Used for service provisioning, personalization, and troubleshooting. |
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| Usage Data Used for billing, service improvements, and regulatory compliance. |
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| Transaction Data Used for service billing, payment reconciliation, and compliance. |
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How we use your information
We use your details for innovation and security and to serve you better.
Your information helps us do things like
- Verify your identity.
- Process payments and complete transactions.
- Make your experience better by personalizing our services for you.
- Research and create new products or services.
- Detect and prevent fraud or security threats.
Who We Share Your Information With
- Internal Sharing
Airtel group companies may use your data to provide you services, enhance your experience, continuously improve our services, keep you secure, and provide better value. - Third Parties
We work with trusted partners who follow strict security protocols. The third parties are obligated not to disclose the data without our instruction or strictly process the data as per our instructions.
Legal Requirements
We may share your data with government or law enforcement agencies when legally required such as for identity verification or incident investigation.
Privacy Choices
We may ask for your consent through secure methods like online prompts, OTPs, or click-through approvals when processing or sharing your data with trusted partners. Rest assured, we never share your personal information with unaffiliated third parties. You can access, update, or delete your data anytime via the Airtel app or website, subject to applicable laws, and we may request information to verify your identity. Additionally, you have full control over how your data is used and shared by adjusting app settings, opting out of marketing, or limiting processing activities.
Help & Support
Email us: privacy@airtel.comCall us: Dial 121
To stop promotional messages, text “START DND” to 1909 (toll-free).
Report security concern: securitybugs@airtel.com
Grievance redressal: If you need more help, share your concern with our Data Protection Officer (DPO)
Mr. Nitin Grover
Designation: Nodal Grievance Redressal Officer
Email: Content.Grievance@airtel.com
Address: Airtel Center, Plot no. 16, Udyog Vihar Phase IV, Gurgaon – 122015
Frequently asked questions
a. “Personal information” is any information that can be used by itself to uniquely identify, contact, or locate a person, or can be used with information available from other sources to uniquely identify an individual.
b. Personal Information does not include information that is anonymous, aggregated or is no longer identifiable to a natural person and such information is classified as Non-Personal Information
Your information is no longer used for any processing activities. But we are required to hold it in a secured database by law. You can check out our retention policies section for more information.
You can opt out by sending an SMS “START DND” to 1909, adjusting your app settings, or contacting our customer support.
Call spoofing is a tactic where a caller falsifies their caller ID information—making it appear as if the call is coming from a trusted source. It is used by scammers to trick individuals. It is beyond Airtel’s control and occurs outside our network. We recommend you stay cautious and avoid sharing sensitive information over the phone.
Airtel retains your personal data for different durations from 1 to 10 years based on the type of data and legal, regulatory, and business requirements. The retention policy is primarily influenced by regulatory mandates from TRAI, DoT, RBI, and other governing bodies.
- Call logs, SMS, and browsing history: 1 year (DoT mandate)
- KYC details (Aadhaar, PAN): 3-5 years after service termination
- Billing & transaction history: 10 years (tax compliance)
- Location data: 6 months – 1 year
Some data may be deleted upon request, while other data is retained for legal compliance
While the core principles of data security policies remain consistent, they are regularly updated to align with evolving government regulations, technological advancements, and emerging threats. Regular updates ensure compliance with new laws and address the latest cyber threats, maintaining robust protection for your data.
Our privacy policy was last updated in November 2024.
For questions or reporting a concern, reach out to our support team:
Email us: privacy@airtel.com
Call us: Dial 121
To stop promotional messages, text “START DND” to 1909 (toll-free).
Report security concern: securitybugs@airtel.com
If you’re not satisfied with our response, share your concern with our Data Protection Officer (DPO):
Mr. Nitin Grover
Designation: Nodal Grievance Redressal Officer
Email: Content.Grievance@airtel.com
Address: Airtel Center, Plot no. 16, Udyog Vihar Phase IV, Gurgaon – 122015
At Airtel, we prioritise the safety and privacy of children. Our services include security features to ensure a safe digital experience. We do not collect personal data from children without parental consent or consent of the legal guardian and follow strict policies to protect their personal data. Parents or legal guardians are encouraged to review privacy settings and use available safety tools for added protection.
