Need help with your Privacy? We have you covered!
Your privacy matters, and we are committed to helping you every step of the way. Whether you have questions, need to update your preferences, or want to report a concern, our support team is available to assist you. Here’s how you can reach us:
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Email us at:
privacy@airtel.com
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Call us on:
Dial 121
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Promotional messages
To stop promotional messages, text "START DND" to 1909 (toll-free).
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Report security concern:
securitybugs@airtel.com
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Grievance redressal
If you need more help, share your concern with our Data Protection Officer (DPO)
We update our privacy policy regularly. Stay informed by checking our privacy page.
Frequently asked questions
The DPDP Act defines ‘personal data’ broadly to include any data about an individual who is identifiable by or in relation to such data. To simplify, “Personal data” is any information that can be used by itself to uniquely identify, contact, or locate a person, or can be used with information available from other sources to uniquely identify an individual.
Your information is no longer used for any processing activities. But we are required to hold it in a secured database for a period stipulated under applicable laws.
You can opt out by sending an SMS “START DND” to 1909, adjusting your app settings, or contacting our customer support.
Call spoofing is a tactic where a caller falsifies their caller ID information—making it appear as if the call is coming from a trusted source. It is used by scammers to trick individuals. It is beyond Airtel’s control and occurs outside our network. We recommend you stay cautious and avoid sharing sensitive information over the phone.
While the core principles of data security policies remain consistent, they are regularly updated to align with evolving government regulations, technological advancements, and emerging threats. Regular updates ensure compliance with new laws and address the latest cyber threats, maintaining robust protection for your data.
Our privacy policy was last updated in November 2024.
For questions or reporting a concern, reach out to our support team:
Email us: privacy@airtel.com
Call us: Dial 121
To stop promotional messages, text “START DND” to 1909 (toll-free).
Report security concern: securitybugs@airtel.com
If you’re not satisfied with our response, share your concern with our Data Protection Officer (DPO):
Mr. Nitin Grover
Designation: Nodal Grievance Redressal Officer
Email: Content.Grievance@airtel.com
Address: Airtel Center, Plot no. 16, Udyog Vihar Phase IV, Gurgaon – 122015
Learn more about privacy
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Your Privacy, Our Commitment
Our policy ensures you know how your data is collected, used, and protected when using our services.
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