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    Information we collect & why 

    We collect your information to make your Airtel experience smoother, smarter, and more secure. Your details help us keep your account safe, network data ensures strong and reliable connections, and transaction info makes billing hassle-free. If you’re a business, we fine-tune connectivity to keep things running seamlessly. And don’t worry, your data stays protected every step of the way!

    We collect the following personal data to identify you and provide the service to you.
    The details are as follows but not limited to –

    Data Category Data Type
    Data you provide
    Used for identity verification and regulatory requirements
    Contact
    Used for service activation, communication, and customer support
    • Name
    • Email address
    • Phone number
    • Alternate phone number
    • Address
    POA/POI Information
    Required for KYC compliance, fraud prevention, onboarding, and regulatory adherence.
    • Aadhar
    • PAN details
    Identity & Relationship Information
    Used for identity verification and regulatory requirements.
    • Date of birth
    • Gender
    • Father’s name
    • Mother’s name
    • Spouse’s name
    • Marital status
    Biometric Data
    Used for secure authentication and fraud prevention.
    • Fingerprint
    • Retina scan
    • Selfie photo
    Health Data
    Ensures secure access to accessibility services.
    • Disability status (PWD status for accessibility services)
    Login Information
    Ensures secure access to accounts and prevents fraud.
    • Username
    • Login timestamps
    • OTP authentication
    Financial Information
    Used for credit assessment, payments, financial product eligibility.
    • Household income
    • Personal income
    • Mode of income
    When you use our services 
    This data is stored during your account usage. It is stored to provide you a better experience, secure you, and enable faster/proactive resolutions for our services. 
    Online Identifiers (SIM & Device Details)
    Used for device authentication, network access, and service delivery.
    • IMEI number
    • SIM number
    • Android ID
    • Google AD ID
    • Operating system with version, device make & model
    Telecom Identifiers
    Helps in authentication, service provisioning, and network operations.
    • MSISDN (mobile number)
    • IMSI (International Mobile Subscriber Identity)
    • Location Area Code (LAC)
    Service Information
    Used for service provisioning, personalization, and troubleshooting.
    • Service request ID
    • Interaction ID
    • First call date
    Usage Data
    Used for billing, service improvements, and regulatory compliance.
    • Call detail records
    • User interaction logs
    • Activities performed using the app/website
    Transaction Data
    Used for service billing, payment reconciliation, and compliance.
    • Biller name
    • Biller ID
    • Amount

    Learn more about privacy

    • Your Privacy, Our Commitment

      Your Privacy, Our Commitment

      Our policy ensures you know how we collect, use and protect your data.

    • 24X7 Online Help

      24X7 Online Help

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