3 Quick Fixes When Leased Lines are Down

  • 5 min read
Leased Lines are Down

Leased lines offer reliable service with dedicated internet access. You can monitor your leased line in the following ways:

  1. Conduct basic troubleshooting at your end to check the breach in the internet connection. Check the connection between your system to the router and from the router to the outside world. This can be swiftly done by opening a command prompt and typing the command “ipconfig.” It will give you a list of parameters, including the IP Address of your machine. Refer to the example below:

    IP Address: 192.XXX.XX.XX
    Subnet Mask:
    Default Gateway: 192.XXX.XX.XX

    The IP Address represents the local IP of your machine. Default Gateway is the local device through which the connection is made.

  1. You can then type the command PING default gateway, where your machine with its IP Address will try to connect to the default gateway address that you got from step 1. If you receive a successful reply, it means your machine can connect to the router.

    PING stands for Packet InterNet Groper. It will give you the list of IP Addresses trying to connect through different paths. If there is no list, and it stops giving an output, follow the next step or contact the Administrator to check the speed. You must contact the network administrator of your work environment or home setup to check if the router can ping to the external world. If this is successful, it means that the issue lies with the setup of your network, and your network administrator would do the following before contacting the Internet Service Provider.

  1. Check the speed of your leased line for upload and download of data. You can do this by visiting an online leased line internet speed testing tool. If this does not work, it means that data is not being transferred, and you need to troubleshoot further depending on your expertise. This test data would be handy when speaking to the Internet Service Provider.

It is crucial to run the speed tests from a machine behind your regular network, and the router directly. Suppose the results are significantly different. Your router has good speed, but you are not getting enough behind your network. It means that something is faulty within your setup. In such a case, you must contact your network administrator. The network administrator would perform the following steps:

  • Leave your machine off for some time and reboot your router/gateway. As the machines work almost full time, they need some time to be cleaned of junk data, components overheating, and wear and tear. These can disrupt the functioning of the router.
  • Unplug or disconnect, replug or reconnect, and reset the cables between your machine and router that may be twisted, folded or damaged.
  • Verify and note down the status of the lights on your router.
  • Replace the ADSL microfilter. The instructions are present in the ADSL guide.
  • Connect an analogue phone into your phone line to check for a dial tone.

If none of the above work, the leased line has some issue, and you need to contact the service provider. Usually, the leased lines are up in no time, but you can do the following in the meanwhile for high priority tasks if required. These are alternate solutions for businesses that require high-speed internet or are connected to a phone service that needs to be working full time.

  • Use a backup broadband line. Your upstream speed and connection quality will probably be reduced. But this is the cheapest option till the leased line is up and working.
  • Use a leased line of another service provider. You can check this alternate solution if you have high priority tasks which need the internet. It’s best to invest in a backup plan. You should speak to your internet service provider in this regard when signing up for a leased line.
  • If a leased line is used by companies for phone calls, you may keep an ISDN circuit as a backup. If there is downtime in the leased line, the PBX can receive and make calls, in the old fashion ISDN trunks. When the fault is rectified, you can switch to the leased line for sending calls.

Some of the most common causes why leased lines can go down

  • Power failures can result in your fibre leased line connection going down. An accident or bad weather can cause this. Your internet service provider uses a wide range of equipment to keep its network up and running. If that equipment loses power, your connection could suffer.
  • If your leased line goes down, you can still access the Internet. Your upstream speed and quality of the connection will be reduced. But this will not be for long, as faulty leased lines are fixed very fast.
  • Even a thief can confuse your leased line for a copper wire and steal them. There are instances where a stolen leased line had to be replaced.
  • Other reasons could be a road repair that can cut off the leased line and has to be replaced.


Whatever be the reason for the leased line to go down, they can be up and running in no time. This is because the investment costs are high, and there is a dedicated support line to help you get connected, and back up and running in no time. In this age of the internet when hackers can steal data, a leased line is a boon to protect your business and privacy from unethical practises.

A leased line is the best available option today for a fast-paced environment. Thus, if you are having second thoughts on the leased line solution, be assured that an investment with a service provider will give you the peace of mind and safe environment that is essential for your work. Without any further ado, visit our website at Airtel to reap the benefits of high speed workspace internet.