As an essential tool for seamless toll payments, your FASTag relies on an active mobile number for important notifications and account management. Whether you’ve recently switched numbers or want to update an inactive one, how to change mobile number in Fastag is a crucial process to ensure uninterrupted service.
In this comprehensive guide, we’ll walk you through the various methods to update your FASTag-linked mobile number, both online and offline. We’ll also cover common issues you might face and how to resolve them, along with answering frequently asked questions.
Why Update Your Mobile Number in FASTag?
Your mobile number plays a vital role in your FASTag account for several reasons:
- Receive Transaction Alerts: Stay informed about toll payments, balance updates, and recharge reminders via SMS.
- Enhance Account Security: An up-to-date mobile number helps verify transactions and prevents unauthorised access.
- Maintain Seamless Communication: Avoid missed notifications that could lead to unexpected charges or account issues.
Keeping your registered mobile number current is essential for a smooth FASTag experience.
Online Method to Change Mobile Number in FASTag
The quickest way to change mobile number in Fastag is through your FASTag issuer’s online portal or mobile app. Here’s a step-by-step guide:
- Log in to Your Account:
- Visit your FASTag provider’s official website or open their mobile app.
- Enter your username and password to access your account.
- Navigate to Profile Settings:
- Look for a ‘Profile’, ‘My Account’, or ‘Settings’ section.
- Select the option to update your contact information.
- Enter New Mobile Number:
- Input the new mobile number you want to link to your FASTag.
- You may need to upload an ID proof for verification, such as an Aadhaar card.
- Complete Verification Process:
- Expect an OTP (One-Time Password) sent to your new mobile number.
- Enter this OTP in the designated field to confirm the change.
- Submit Updated Information:
- After successful verification, submit the new mobile number.
- You’ll receive a confirmation SMS on your updated number once processed.
Offline Method to Change Mobile Number in FASTag
If you prefer an in-person approach, you can change mobile number in Fastag by visiting your FASTag issuing bank’s branch. Follow these steps:
- Visit the Nearest Branch:
- Locate a branch of your FASTag issuing bank or an authorised FASTag Point of Sale (POS).
- Request Update Form:
- Approach the customer service desk and ask for a ‘Mobile Number Update’ form.
- Fill Out the Form:
- Enter your new mobile number and any other required details in the form.
- Attach a copy of proof of government-issued ID for verification.
- Submit Completed Form:
- Hand over the form and ID proof to the bank representative for processing.
- Await Confirmation:
- Once your request is processed, expect a confirmation SMS on your new mobile number.
Bank-Specific Update Procedures
While the general process to change mobile numbers in Fastag remains similar, some banks may have slight variations. Here’s what to expect from major FASTag issuers:
| Bank | Online Update Process | Offline Update Process |
| HDFC Bank | Log in, go to ‘Profile’, update number, verify with OTP | Visit branch, fill form, submit ID proof |
| Axis Bank | Access portal, navigate to ‘Account Information’, update number | Request form at branch, provide ID proof |
| ICICI Bank | Use app/portal, find ‘Update Mobile Number’, verify via OTP | Visit branch with ID proof and request form |
| IDFC FIRST Bank | Log in online, update under ‘Profile’, confirm changes | Fill out form at branch with ID verification |
| Paytm Payments | Use app/website, follow steps for updating details | Contact customer service for assistance |
Enjoy Multiple Benefits with the Airtel Thanks App
While the Airtel Thanks app doesn’t directly manage FASTag accounts, it offers a host of features to simplify your digital life:
- Effortlessly recharge your mobile, DTH, and broadband services
- Seamlessly pay utility bills like electricity and gas
- Securely make payments via UPI and Airtel Payments Bank
- Enjoy exclusive rewards and cashback offers on transactions
- Access OTT subscriptions, e-commerce shopping, and more
Download the Airtel Thanks app today to experience a world of convenience at your fingertips!
Conclusion
Keeping your Fastag mobile number up-to-date is crucial for seamless toll payments and efficient account management. By following the step-by-step methods outlined in this guide, you can easily change your mobile number and ensure uninterrupted FASTag service. If you encounter any issues during the process, refer to the FAQs or contact your issuing bank’s customer support for assistance. With a current mobile number linked to your FASTag, enjoy hassle-free highway journeys and stay connected with important account updates.
