FAQs – FASTag

1. What is FASTag?

FASTag is a RFID enabled device that can be used to make electronic payments at tolls. It is affixed on the windscreen of the vehicle and enables you to pass through the toll without waiting or paying by cash. FASTag would be made mandatory for toll payments at all National Highways.

2. What is FASTag cashback offer with Airtel Thanks?

Airtel Thanks brings a special cashback offer for FASTag:
For Airtel Thanks Gold members:
- Cashback of Rs. 150 on purchase of Airtel Payments Bank FASTag
For Airtel Thanks Platinum members:
- Cashback of Rs. 150 on purchase of Airtel Payments Bank FASTag
To check your membership details, install Airtel Thanks App

3. How can I avail this offer?

To avail the offer, please follow these steps-

• Download and login to Airtel Thanks App from app store
• Click on Discover Airtel Thanks on the Home Page
• Click on Airtel Payments Bank FASTag banner in the reward section
• Complete the journey and payment process
• Your vehicle Registration Certificate (RC) would be verified within 6-8 working days
• You will receive a cashback in your Airtel Payments Bank wallet/account

Please Note: You can purchase FASTag through Airtel Thanks app only for Vehicle Class 4 i.e. for Car/Jeep/Van

4. How many times can I avail this offer?

You can avail the cashback offer only once per user.

Please Note: If you have already received cashback for purchase of FASTag through Airtel Payments Bank, you would not be eligible for this cashback

5. I have two connections with Airtel Thanks, can I avail the offer benefits twice?

You can avail this offer only once with every unique Airtel Payments Bank wallet/savings account.

6. Is there any validity for availing this offer?

This is a limited time offer. You can avail this offer only till the time it is being displayed on your Airtel Thanks app.

7. How will a customer know the status of the offer?

Once the payment is completed, cashback is posted. The RC of the vehicle would be validated in 6-8 working days. The FASTag would be delivered to the provided address within 21 working days. The customer can check the status, by clicking on the FASTag banner under Discover Airtel Thanks rewards section

8. Will the customer be charged anything extra?

The customer has to purchase FASTag through Airtel Thanks App.
The price break-up for purchasing FASTag is as below:

• Tag Cost: Rs.100 inclusive of GST
• Refundable Security Deposit: Rs. 200
• Minimum Balance: Rs. 150

Please Note: The minimum balance would be a part of the FASTag account. This amount would be used for toll transactions if there’s no balance in the main account. Customer has to maintain minimum balance in their account to avoid blacklisting of their tag. The security amount is fully refundable and can be claimed if the customer submits a deactivation request

9. What is the government mandate about FASTag?

The Ministry has proposed the following actionable:

• FASTag has been made mandatory for toll payments at all National Highways from December 15, 2019
• The Ministry of Road Transport and Highways has declared all lanes in all toll fee plazas on national highways across the country as dedicated ‘FASTag lanes’ since 15th December, 2019
• All lanes at toll plaza would be FASTag enabled, and there would be a single hybrid lane for cash payments.
• Non- FASTag users would be charged double the fee if they pass through FASTag only lanes

10. What are the benefits of using FASTag?

FASTag is read by the tag reader at the plaza and the toll amount is deducted automatically, when the vehicle approaches the toll plaza.

Customers can avoid long queues at toll plazas and do away with the hassle of paying cash.

Customer can avail 2.5% cashback on toll transactions on national highways during FY19-20

11. Where all can you use FASTag?

FASTag is presently operational at 500+ toll plazas across national and state highways. More toll plazas will be brought under the FASTag program in the future. You may see the list of plazas here https://www.airtel.in/bank/FASTag

12. Is there any discount/cashback on toll payments using FASTag?

You can avail cashback of 2.5% on all Toll payments at the national highways only, using FASTag till March 2020. The cashback amount for a particular month will be credited back to your FASTag account in the subsequent month

13. What are the documents needed to apply for FASTag?

You need to have active Airtel Payments Bank Savings Account or Wallet to apply for FASTag.
You need to submit the following details:-
Registration Certificate (RC) of the vehicle.
Vehicle Registration number

14. What are the charges for FASTag?

FASTag has a onetime Fee of Rs. 100 including GST. The refundable security deposit depends on the vehicle type. Please check the Fees and Charges section here https://www.airtel.in/bank/FASTag

15. What is the Validity of the FASTag?

The FASTag validity is for 5 years and after purchasing, you only need to recharge or top up FASTag as per your requirement.

16. I have two vehicles, can I use one FASTag for two vehicles?

No, you will need to take two separate FASTag for each vehicle

17. Do I need to use any specific lane at the toll plaza for FASTag?

Yes, you will have to use the lanes demarcated for FASTag users.

18. How would I know that the correct user fee has been deducted from my FASTag account?

You will receive an SMS alert on your registered mobile number, every time money is deducted from your FASTag account. Also you can check your FASTag transaction history

19. How would I report an incorrect deduction and how will I get back the same?

You can report incorrect deduction to the Customer Care Helpline number mentioned on the FASTag. FASTag team will investigate the matter and if found correct, will reverse the incorrect deduction to the account

20. How would I pay if the ETC equipment at Toll plaza are not working?

In case the ETC equipment are not working inspite of having sufficient balance in the FASTag, you will have to pay cash at the toll plaza. Additionally, please call our customer care and also report the issue with the concessionaire

21. I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked whether balance is deducted or not?

You can raise a request regarding the same by calling our customer care number @400

22. How do we know whether my FASTag is active or not?

You can raise a request regarding the same by calling our customer care number @400. Also you can check your FASTag status on Airtel Thanks app.

23. How can I recharge my tag account?

You can load money into your linked Airtel Payments Bank account/wallet using internet banking/ credit card/ debit card, UPI from Airtel Thanks app or from internet banking. Post successful loading into your account, Minimum balance will be blocked for FASTag.

24. Are there any other charges applicable like convenience fees etc.?

There may be additional charges associated with recharging the FASTag account through different channels. Please check Fees and Charges section here https://www.airtel.in/bank/FASTag

25. What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?

Please call our Customer Care @ 400 or 8800688006 for replacement of the FASTag. The new tag issued to you will be linked to your old tag account and relevant balance amount will be transferred in the new tag.

26. How do I block my FASTag account, in case my vehicle is lost?

You can call up our customer care number @ 400 or 8800688006 to block your FASTag account.

27. Can FASTag be used for passage through toll plazas on the state highways?

FASTag can be used on all toll plazas where it has been implemented. You can check the list of Plazas in Active Toll Plazas section https://www.airtel.in/bank/FASTag

28. I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle

29. In case of harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza

30. Is FASTag balance separate from my linked account?

FASTag balance will be part of your linked account/wallet balance. Minimum FASTag balance amount will be blocked in your linked account for FASTag.

31. From which account my balance will be deducted from FASTag transactions?

Amount will be debited from your linked account/wallet. In case your Account/wallet balance is less than toll payment amount, money will be debited from your FASTag minimum balance amount.

32. When will my tag be blacklisted?

In case your balance is less than FASTag minimum balance amount, your tag will be blacklisted at NPCI end. You need to maintain minimum balance amount in order to keep your tag active.