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How to Divert Calls In Airtel

How to Divert Calls In Airtel

Call diversion, also known as call forwarding, is a handy feature offered by Airtel that allows users to redirect incoming calls to another number. Whether you’re busy, unreachable, or simply prefer another device to receive your calls, call diversion ensures you stay connected. In this guide, we will help you understand simple steps to set up call diversion on your Airtel number. Also, let’s learn about different types of call diversion and how you can set it up using the Airtel Thanks App.

Understanding Call Diversion

Call diversion serves as a practical solution for managing your incoming calls effectively. Airtel offers various types of call diversions to cater to different needs:

  • Unconditional Call Diversion: All incoming calls are automatically redirected to another number without ringing your device.
  • Conditional Call Diversion: Calls are diverted only when specific conditions are met, such as when your phone is busy, unanswered, or unreachable.
  • Selective Call Diversion: You can choose specific numbers from which calls will be diverted, while others will ring as usual.

Each type of diversion serves a unique purpose, providing flexibility and control over your incoming calls.

Setting Up Call Diversion on Airtel

Airtel makes it simple for users to manage call diversion settings through their mobile phones. Follow these steps to set up call diversion:

  • Dialling Codes: Airtel provides specific dialling codes to activate, deactivate, or modify call diversion settings. For instance, dialling 21 followed by the destination number enables unconditional call diversion.
  • Call Settings Menu: Most mobile phones also offer call diversion options within their settings menu. Navigate to the call settings, locate the call diversion or call forwarding option, and enter the desired diversion parameters.
  • Online Account Management: Airtel users can log in to their online accounts through the Airtel website to access call diversion settings. This method is convenient for users who prefer managing their services through web interfaces.

Read More: Here’s how to enable incoming and outgoing calls in Airtel Prepaid

How to Divert Calls on Airtel with Airtel Thanks App

The Airtel Thanks app offers a convenient way to manage call diversion settings on your Airtel prepaid or postpaid SIM card. Here’s how to do it:

  • Open the Airtel Thanks app on your smartphone.
  • Navigate to the ‘Manage Services’ or ‘Call Settings’ section.
  • Select the ‘Call Diversion’ or ‘Call Forwarding’ option.
  • Choose the type of diversion you want to set up (unconditional, conditional, or selective).
  • Enter the destination number where you want to divert your calls.
  • Save your settings, and you’re done! You can modify or deactivate call diversion anytime through the app.

Types of Call Diversion and Their Applications

Understanding the various types of call diversion and their applications can help users utilize this feature effectively:

  • Unconditional Diversion: Ideal for situations where you want all calls to be redirected to another number, such as when travelling or during emergencies.
  • Conditional Diversion: Useful for managing calls during specific scenarios, such as when your phone is busy, unanswered, or out of reach.
  • Selective Diversion: Provides personalized control over call redirection, allowing users to prioritize certain contacts or filter out unwanted calls.

Troubleshooting and Tips

While setting up call diversion is usually straightforward, users may encounter occasional issues or have specific requirements. Here are some troubleshooting tips and additional considerations:

  • Check Network Coverage: Ensure that your device has adequate network coverage to activate call diversion successfully.
  • Verify Compatibility: Certain call diversion features may vary depending on your Airtel plan and device compatibility. Check with Airtel customer support if you encounter any discrepancies.
  • Experiment with Settings: Explore different call diversion options to find the setup that best suits your needs. You can always modify or deactivate call diversion settings as needed.

Also Read: How to Fix the ‘No Sim Card Detected’ Error on Android and iPhone


Call diversion is a valuable tool offered by Airtel to enhance communication flexibility for its users. Whether you’re a prepaid or postpaid customer, managing your calls efficiently is made easy with Airtel’s intuitive interface and diverse diversion options.

By familiarizing yourself with call diversion settings and exploring the features offered by Airtel, you can ensure uninterrupted connectivity and stay connected with your contacts, regardless of your location or availability.

Not on Airtel yet? Port your number today!