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What to Do If You’re Unable to Claim Your Airtel Referral Reward?

Airtel referral rewards offer customers enticing incentives for referring friends and family to Airtel services. In fact, the Airtel Refer and Earn program is very rewarding and you can stand to earn discounts up to ₹300 on every successful Airtel service referral. However, despite the benefits, users may encounter common issues when attempting to claim their Airtel referral rewards, leading to frustration and confusion.

But, not to worry, because here is a detailed guide on what you can do if you are not able to claim your Airtel referral reward from the Airtel Thanks mobile recharge app. 

Why I Am Unable to Redeem Airtel Coupon: Identifying the Problem

Here are a couple of reasons as to why you are unable to claim your Airtel Refer and Earn benefit:

  • The Airtel coupon has now expired or become invalid
  • Although rare, there could be some technical glitches or bugs within the Airtel Thanks app. If this happens, you can raise the issue with Airtel customer support, to get a quicker resolution.

Read more: How to refer Airtel broadband to a friend?

How Can I Enter Referral Code in Airtel Thanks App: Step-by-Step Guide

Here are the detailed steps on how you can enter the referral code from the Airtel Thanks UPI app:

  • Open the app
  • Click on the profile section in the top left corner
  • Select the ‘Refer a friend & get ₹300’ option
  • Tt the bottom of the screen, you will see how much benefit you have earned till now
  • Next, go back to the Manage tab
  • Complete your Airtel recharge or bill payment
  • While paying the money, you need to apply the coupon to avail the reward.

Thus, you will not have to physically enter any referral link in the Airtel Thanks app. The entire process can be completed very easily.

Refer any Airtel service to your loved ones and you both can get up to ₹300 off on every referral

What to Do if My Airtel Coupon is Not Working: Troubleshooting Tips

Is your Airtel Refer and Earn coupon not working? Here are some tips:

  • You can check the validity and the terms of the coupon, to ensure that the benefit has not expired.
  • Also, if a user has received the coupon, it means their friend has taken a new connection
  • Ensure you update the app and check the Airtel Thanks Rewards section again.
  • If the problem still exists, then delete the app and install it once again to check if you have received your referral benefit now.

If the above methods do not work, then go to the Help tab within the Airtel Thanks app for a quick resolution.

Read more: How to refer friends with the Airtel Thanks app?

How Can I Claim the Airtel Reward: Resolving Technical Issues

  1. Contact Airtel customer support for assistance if you’re unable to resolve the issue on your own.  
  2. Report the problem through the Airtel Thanks app by accessing the help section and submitting a detailed description of the issue encountered.  
  3. If the app is not working smoothly for you, then consider updating the app.

Preventing Future Airtel Reward Claiming Issues

  1. Regularly update the Airtel Thanks app to ensure you have access to the latest features and bug fixes.  
  2. Keep track of coupon expiration dates and terms to avoid attempting to redeem invalid or expired coupons.  
  3. Follow proper referral code submission guidelines provided by Airtel to minimise errors and ensure successful redemption of rewards.

Read more: How to refer Airtel DTH to a friend and earn rewards?

Refer any Airtel service to your loved ones and you both can get up to ₹300 off on every referral


In conclusion, encountering issues when claiming Airtel referral rewards can be frustrating, but with the right troubleshooting steps, these problems can be resolved effectively. Make sure you follow the steps correctly and inform others about the Airtel Refer and Earn program as well. This way, you and everyone you know, will get huge discounts on their next mobile recharges or bill payments.