Key Performance Indicators

This report presents the Key Performance Indicators (KPIs) and growth trends covering environmental and social performance of Bharti Airtel Limited for the period ending 31st March 2019.

Environment*

Key Performance Indicators

Total Diesel Consumption in own premises (L)

2018-19

1,50,75,339.00

2017-18

2,27,41,005.19

2016-17

2,45,48,371.03

2015-16

2,45,48,371.03

2014-15

2,45,48,371.03

Key Performance Indicators

Total Non-Renewable Energy Consumption (MWh)

2018-19

8,14,796.39

2017-18

845303.96

2016-17

7,68,832

2015-16

7,86,642

2014-15

706979.10

Key Performance Indicators

Total Renewable Energy consumption in own premises for mobile (MWh)

2018-19

72,255.38

2017-18

72,165

2016-17

77,880

2015-16

66,300

2014-15

60,100

Key Performance Indicators

Total Direct GHG Emissions (tons of CO2 eq.)

2018-19

39,633.07

2017-18

60,866

2016-17

65,704

2015-16

67,713

2014-15

56,888

Key Performance Indicators

Total Indirect GHG Emissions (tons of CO2 eq.)

2018-19

5,44,103.62

2017-18

5,06,051

2016-17

4,28,475

2015-16

4,36,903.00

2014-15

4,04,852

Key Performance Indicators

Network Emissions Intensity:

Carbon Emissions (tCO2e) per terabyte from our mobile network infrastructure

2018-19

0.29

2017-18

0.99

2016-17

4.28

2015-16

6

2014-15

8.4

Key Performance Indicators

Total Emissions Intensity:

Carbon Emissions (Scope 1 + Scope 2+ Scope 3**) in (tCO2e) per terabye

2018-19

0.29

2017-18

0.99

2016-17

4.28

2015-16

6

2014-15

8.4

Key Performance Indicators

Waste Reduction- Paper Reduction through e-bills in million sheets

2018-19

427

2017-18

370

2016-17

279

2015-16

309

2014-15

256

Social

Key Performance Indicators

Total Contribution towards CSR (Corporate Social Responsibility) and community development Initiatives (INR Million)

2018-19

495.65

2017-18

277.96

2016-17

975.59

2015-16

575

2014-15

411

Key Performance Indicators

Community Development -number of children under Bharti Foundation Education program

2018-19

4,09,219

2017-18

3,30,831

2016-17

1,98,139

2015-16

85,126

2014-15

55,762

Key Performance Indicators

Increasing Reach-Number of base stations

2018-19

6,00,016

2017-18

4,56,293

2016-17

3,36,773

2015-16

2,70,494

2014-15

2,40,000

Key Performance Indicators

Number of Rural Customers (Million)

2018-19

149.14

2017-18

156.9

2016-17

126.7

2015-16

122

2014-15

107.6

Key Performance Indicators

Employee Volunteering: Total Man hours of Volunteering work done by Employees towards Community Development

2018-19

8312

2017-18

7,000

2016-17

2015-16

2014-15

Key Performance Indicators

Employee Training: Average man hours of training provided per employee

2018-19

16.82

2017-18

17.2

2016-17

53

2015-16

7.71

2014-15

Key Performance Indicators

Training Interventions (no. of unique trainings)

2018-19

3450

2017-18

2800

2016-17

370

2015-16

157

2014-15

190

Key Performance Indicators

Employee Engagement Score

2018-19

4.2 out of 5***

2017-18

79.4

2016-17

79

2015-16

79

2014-15

82

Economic

Key Performance Indicators

Customer Churn Rate for Mobility (%)

2018-19

7.1

2017-18

-11.2

2016-17

-8.9

2015-16

2014-15

*Includes data from Facilities, Data centres and Mobile Network Group (MNG).

** Scope 3 emissions pertain to emissions from upstream leased asset-third party network sites

*** Our methodology for measuring employee engagement has been revised in 2018-19

TTC

Our Targets

Climate Change & Carbon Emissions

Eradicating Diesel: To eliminate diesel consumption from our operations under direct control by 2030

Cleaner Fuels: To increase our renewable energy consumption by more than 50% by 2020 using 2014-15 as baseline

Network Emissions Intensity: To reduce carbon emissions per terabyte from our mobile network operations by 80% by 2020 using 2017-18 as baseline

Total Emissions Intensity: To reduce our total carbon emissions per terabyte by 80% by 2020 using 2017-18 as baseline.

In line with the target set by GSMA under Carbon Action Plan for telecom industry, achieve net Zero carbon emissions by 2050

Employee Engagement & Development

Learning & Development: 25% increase in average training hours per employee by 2020 using 2017-18 as baseline

Learning & Development: To double the number of training interventions by 2020 using 2017-18 as baseline

Employee Volunteering: 25% increase in man hours of employee volunteering for community development by 2022 using 2017-18 as baseline

Employee Well-being: Ensure Zero workplace fatality

Sustainable Community Development

Community Development: To contribute minimum INR 3 Billion towards CSR and community development initiatives by 2020 using 2014-15 as baseline

To contribute a minimum 2% of the average net profit of preceeding three financial years, in CSR and social development activities, in 2020.

Enhancing Customer Experience & Satisfaction

Continue to invest in our network to exceed the quality of service standards set by local regulators

Maintain 100% compliance with EMF radiation levels set by local regulations and ICNIPP

Uphold the highest level of business integrity

To reduce annual customer churn rate for mobility business by 20% by 2023 using 2018-19 as baseline