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    Key Performance Indicators

    We are consistently fine-tuning our strategies and strengthening our innovative core to anticipate and lead change in the global digital landscape.

    Key Performance
    Indicators    		 2024-25 2023-24 2022-23 2021-22
    Environment#

    Total diesel consumed
    in own operations (L)

    2,23,37,891

    1,95,55,021

    1,96,79,770

    1,87,08,899

    Total grid electricity
    consumed in own
    operations (MWh)

    14,13,604

    13,71,572

    13,41,994

    12,08,855

    Total renewable electricity
    consumption in own
    operations (MWh)

    2,60,737

    2,19,390

    1,55,061

    91,376

    Total Scope 1 GHG
    Emissions (tCO2e)

    74,559

    68,902

    70,251

    62,713

    Total Scope 2 GHG
    Emissions (tCO2e)

    10,27,690

    9,82,045

    9,95,794

    9,78,975

    Network Emissions Intensity:

    Carbon Emissions (tCO2e)
    per terabyte from our
    network infrastructure

    0.057

    0.064

    0.073

    0.091

    Total Emissions Intensity:

    Carbon Emissions (tCO2e)
    (Scope 1 + Scope 2+ Scope 3**)
    in (tCO2e) per terabyte

    0.058

    0.066

    0.075

    0.103

    Waste Reduction:

    Paper Reduction through
    e-bills in million sheets

    592

    494

    401

    513

    Social

    Total Contribution towards
    CSR (Corporate Social
    Responsibility) and
    community development
    Initiatives (INR Million)

    486.82

    129

    21.18

    16.43

    Increasing Reach-Number
    of mobile broadband base
    stations

    9,92,465

    9,31,854

    8,32,369

    7,52,136

    Number of Rural
    Customers (Million)

    192.42

    188.85

    179.79

    173.98

    Employee Training: Average
    man hours of training
    provided per employee

    29

    14.7

    12.2

    9

    Training Interventions
    (no. of unique trainings)

    76,066

    5,548

    4,197

    5,259

    Employee Engagement Score

    4.38

    4.29

    4.4

    4.3

    The boundary for the above data includes Bharti Airtel Limited's India operations, excluding Indus Towers Limited, Airtel Payments Bank Limited and Beetel Teletech Limited

    * The data has been restated due to a change in the calculation methodology.
    ** Scope 3 emissions pertain to emissions from upstream leased asset i.e. third party network sites
    Our Targets and progress
     

    Material Topic

    Targets

    FY 2025 Progress

    Environment

    Green Organisation

    Greening the Network

    To reduce our carbon emissions (scope 1 and scope 2) by 50.2% by FY ending March 2031, using FY2021 as baseline as per science based targets initiative and GSMA pact

    Reported 1,102,249 tCO2e of carbon emissions (Scope 1 and 2) in FY 2024-25

    To reduce our absolute scope 3 GHG emissions by 42% by FY ending 2031, using FY2021 as baseline, as per science-based targets initiative

    Reported 6,698,692 tCO2e of carbon emissions (Scope 3) in FY 2024-25

    In line with target set by GSMA under Carbon Action Plan for telecom industry, achieve net zero carbon emissions by 2050

    We plan to get the long-term (net zero) targets validated by SBTi within 2 years

    Resource Efficiency

    Ensuring e-waste is sold to authorised recyclers/refurbishers to ensure environmentally sound waste management

    E-waste is sold to authorised recyclers/refurbishers

    Sustaining ISO 14001 certification (for environment management system)2

    Successfully completed surveillance audit

    Social

    Empowering People

    Digital Inclusion & Access to ICT

    The Company is committed to positively impact 150 million lives by 2025 by promoting digital inclusivity through extending high-speed 4G/5G data connectivity to data-starved regions and accelerating upgradation of feature phone users to smartphones, making device ownership affordable for low income groups

    Enabled 4G/5G network connections and covered an additional population of 158 million between January 2021 and March 2025

    Diversity and Inclusion

    Ensuring at least 20% women employees by FY ending March 2025

    18.5% women employees in workforce as on March 31, 2025

    Employee health and well-being

    Sustaining ISO 45001 certification (for occupational health and safety management system)1

    Successfully completed surveillance audit

    Community Stewardship

    To contribute 2% of the average net profit of the preceding three financial years, in CSR and social development activities each year 1

    ₹486.82 Mn contributed to CSR and charitable activities in FY 2024-25

    Governance

    Sustainable Development & Corporate Governance

    Corporate Governance

    Periodically conduct materiality assessment through formal stakeholder engagement to prioritise ESG focus areas

    Revisited materiality assessment to ensure continued applicability

    Enhancing Customer Experience and Satisfaction

    Maintain compliance with EMF radiation levels set by local regulations in line with ICNIRP Standards (International Commission on Non-Ionising Radiation Protection)2

    No non-compliances were observed for all the base stations audited by DoT in FY 2024-25

    To reduce B2C customer interactions by 20% by FY ending March 2025, using FY ended March, 2023 as baseline.

    >17% reduction in overall B2C customer interactions from FY 2022-23

    Data Protection and Cybersecurity

    Maintain zero data breaches

    Airtel has zero cases for data breaches in FY 2024-25

    Human Capital Development

    To increase average training hours per employee by 15%

    29 training hours per employee, against a target of 17 hours per employee

    Sustainable Supply Chain Management

    Implement an ESG engagement programme with 75% of suppliers (based on expenditure value) by 20252

    Implemented ESG engagement programme with 75% of suppliers
    1 The coverage of targets is only standalone Bharti Airtel Limited (BAL).
    2 The coverage of targets is Bharti Airtel Limited and Bharti Hexacom Limited.