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    Key Performance Indicators

    We are consistently fine-tuning our strategies and strengthening our innovative core to anticipate and lead change in the global digital landscape.

    Key Performance
    Indicators    		 2025-26 2024-25 2023-24 2022-23 2021-22
    Environment

    Total diesel consumed
    in own operations (L)

    1,78,99,804

    2,23,37,891

    1,95,55,021

    1,96,79,770

    1,87,08,899

    Total grid electricity
    consumed in own
    operations (MWh)

    11,85,186

    14,13,604

    13,71,572

    13,41,994

    12,08,855

    Total renewable electricity
    consumption in own
    operations (MWh)

    3,22,119

    2,60,737

    2,19,390

    1,55,061

    91,376

    Total Scope 1 GHG
    Emissions (tCO2e)

    70,468

    74,559

    68,902

    70,251

    62,713

    Total Scope 2 GHG
    Emissions (tCO2e)

    8,41,482

    10,27,690

    9,82,045

    9,95,794

    9,78,975

    Network Emissions Intensity:

    Carbon Emissions (tCO2e)
    per terabyte from our
    network infrastructure

    0.04

    0.057

    0.064

    0.073

    0.091

    Total Emissions Intensity:

    Carbon Emissions (tCO2e)
    (Scope 1 + Scope 2+ Scope 3)
    in (tCO2e) per terabyte

    0.041

    0.058

    0.066

    0.075

    0.103

    Waste Reduction:

    Paper Reduction through
    e-bills in million sheets

    793

    592

    494

    401

    513
    Social

    Total Contribution towards
    CSR (Corporate Social
    Responsibility) and
    community development
    Initiatives (INR Million)

    1781.19

    486.82

    129

    21.18

    16.43

    Increasing Reach-Number
    of mobile broadband base
    stations

    11,87,894

    11,20,111

    10,35,230

    8,59,413

    7,52,136

    Employee Training: Average
    man hours of training
    provided per employee

    43

    29

    14.7

    12.2

    9

    Training Interventions
    (no. of unique trainings)

    10,621

    76,066

    5,548

    4,197

    5,259

    Employee Engagement Score (Out of 5)

    4.4

    4.38

    4.29

    4.4

    4.3

    The boundary for the above data includes Bharti Airtel Limited's India operations, excluding Indus Towers Limited, Airtel Payments Bank Limited and Beetel Teletech Limited

    Our Targets and progress
     

    Material Topic

    Targets

    FY 2026 Progress

    Environment

    Green Organisation

    Greening the Network

    To reduce carbon emissions (Scope 1 and 2) by 50.2% by FY ending March 2031, using FY 2020-21 as baseline as per Science Based Targets initiative and GSMA pact

    Reported 911,950 tCO2e of carbon emissions (Scope 1 and 2) in FY 2025-26

    To reduce absolute Scope 3 GHG emissions by 42% by FY ending 2031, using FY 2020-21 as baseline, per SBTi

    Reported 6,656,560 tCO2e of carbon emissions (Scope 3) in FY 2025-26

    In line with target set by GSMA under Carbon Action Plan for telecom industry, achieve net zero carbon emissions by 2050

    We are in the process of preparing the net zero targets for validation by SBTi

    Resource Efficiency

    Ensuring E-waste is sold to authorised recyclers/refurbishers to ensure environmentally sound waste management

    All E-waste is sold only to authorised recyclers, with an additional internal check of qualifications based on physical validation of recycling process of such partners

    Sustaining ISO 14001 certification (for Environment Management System)

    Successfully completed surveillance audit for ISO 14001

    Social

    Empowering People

    Digital Inclusion & Access to ICT

    The Company is committed to positively impact 150 million lives by CY 2025 by promoting digital inclusivity through extending high-speed 4G/5G data connectivity to data-starved regions and accelerating upgradation of feature phone users to smartphones, making device ownership affordable for low income groups

    We have enabled 4G/5G network connections and covered additional population of over 170 Mn by deploying over 77,500 rural sites across more than 173,000 villages between January 2021 to December 2025

    Diversity and Inclusion

    Ensuring at least 22.5% women employees by FY 2025-26

    20.4% women employees in workforce (Increase from 15.8% to 20.4% over the last three years)

    Employee health and well-being

    Sustaining ISO 45001 certification (for occupational health and safety management system)2


    By FY 2025-26, ensure 100% safety training for our employees2

    Successfully completed surveillance audit for ISO 45001


    100% achieved; Mandatory employee safety training sessions were conducted as part of annual trainings

    Community Stewardship1

    To contribute more than 2% of the average net profit of the preceding three financial years, in CSR and social development activities each year

    Contributed more than 2% of the average net profit of the preceding three financial years amounting to ₹ 1,781.19 Mn towards CSR and charitable activities.

    Governance

    Sustainable Development & Corporate Governance

    Corporate Governance

    Conduct materiality assessment through formal stakeholder engagement to prioritise ESG focus areas every three years

    Revisited materiality assessment in FY 2025 to ensure continued applicability

    Enhancing Customer Experience and Satisfaction

    To reduce B2C customer interactions by 20% by FY 2026-27, using FY 2022-23 as baseline


    Maintain compliance with EMF radiation levels set by local regulations in line with ICNIRP Standards (International Commission on Non-Ionising Radiation Protection)2

    ~15% reduction in B2C customer interactions


    For all the base stations audited by DoT, we were compliant with EMF radiation levels

    Data Protection and Cybersecurity

    Maintain zero data breaches

    Airtel has zero cases for data breaches in FY 2025-26

    Human Capital Development

    To increase average training hours per employee by 15%

    Achieved 43 average training hours per employee, against a target of 19 hours per employee

    Sustainable Supply Chain Management

    Implement an ESG engagement programme with 75% of suppliers (based on expenditure value)2

    Implemented ESG engagement programme with 80% suppliers (based on expenditure value)
    1 The coverage of targets is only standalone Bharti Airtel Limited (BAL).
    2 The coverage of targets is Bharti Airtel Limited and Bharti Hexacom Limited.