Airtel sustainability Social Inclusion | Digital Presence | mCommerce

Key Performance Indicators

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Key Performance Indicators	2022-23	2021-22	2020-21	2019-20	2018-19
Environment#
Total Diesel Consumption in own premises (L)	19,865,979	18,732,253	16,338,000	14,795,140	15,075,339
Total Non-Renewable Energy Consumption (MWh)	1,601,849	1,427,156	1,310,173.28	969,863.79	814,796.39
Total Renewable Energy consumption in own premises for mobile (MWh)	156,698	91,376	82,917	74,824.91	72,255.38
Total Scope 1GHG Emissions (tonnes of CO2 eq.)	70,251	62,713	42,955	38,896.42	39,633.07
Total Scope 2 GHG Emissions (tonnes of CO2 eq.)	995,794	978,975	880,859	675,100.12	544,103.62
Network Emissions Intensity:
Carbon Emissions (tCO2e) per terabyte from our network infrastructure	0.097	0.129	0.162^{^}	0.228	0.32^*
Total Emissions Intensity:
Carbon Emissions (Scope 1 + Scope 2+ Scope 3**) in (tCO2e) per terabye	0.117	0.154	0.173	0.22	0.30
Waste Reduction- Paper Reduction through e-bills in million sheets	401	512.76	667	461	427
Social
Total Contribution towards CSR (Corporate Social Responsibility) and community development Initiatives (INR Million)	21.18	31.11	86.35	318.54	495.65
Community Development -number of children under Bharti Foundation Education program	2,600,000+	730,000	450,000+	425,000+	409,219
Increasing Reach-Number of mobile broadband base stations	832,369	752,136	606,783	503,883	417,613
Number of Rural Customers (Million)	179.79	173.98	168.62^***	153.18^***	149.14
Employee Training: Average man hours of training provided per employee	12.2	8.77	23.34	7.07	16.82
Employee Engagement Score	4.4 out of 5	4.3 out of 5	4.3 out of 5	4.17 out of 5	4.2 out of 5^****

Key Performance Indicators	2022-23	2021-22	2020-21	2019-20	2018-19
Environment#
Total Diesel Consumption in own premises (L)	19,865,979	18,732,253	1,63,38,000	1,47,95,140	1,50,75,339
Total Non-Renewable Energy Consumption (MWh)	1,601,849	1,427,156	13,10,173.28	9,69,863.79	8,14,796.39
Total Renewable Energy consumption in own premises for mobile (MWh)	156,698	91,376	82,917	74,824.91	72,255.38
Total Scope 1GHG Emissions (tonnes of CO2 eq.)	70,251	62,713	42,955	38,896.42	39,633.07
Total Scope 2 GHG Emissions (tonnes of CO2 eq.)	995,794	978,975	8,80,859	6,75,100.12	5,44,103.62
Network Emissions Intensity:
Carbon Emissions (tCO2e) per terabyte from our network infrastructure	0.097	0.129	0.162^{^}	0.228	0.32^*
Total Emissions Intensity:
Carbon Emissions (Scope 1 + Scope 2+ Scope 3**) in (tCO2e) per terabye	0.117	0.154	0.173	0.22	0.30
Waste Reduction- Paper Reduction through e-bills in million sheets	401	512.76	667	461	427
Social
Total Contribution towards CSR (Corporate Social Responsibility) and community development Initiatives (INR Million)	21.18	31.11	86.35	318.54	495.65
Community Development -number of children under Bharti Foundation Education program	26,00,000+	7,30,000	450,000+	425,000+	4,09,219
Increasing Reach-Number of mobile broadband base stations	832,369	7,52,136	6,06,783	5,03,883	4,17,613
Number of Rural Customers (Million)	179.79	173.98	168.62^***	153.18^***	149.14
Employee Training: Average man hours of training provided per employee	12.2	8.77	23.34	7.07	16.82
Training Interventions (no. of unique trainings)	4197	5,259	7,772	3,729	3,450
Employee Engagement Score	4.4 out of 5	4.3 out of 5	4.3 out of 5	4.17 out of 5	4.2 out of 5^****

The boundary for the above data includes Bharti Airtel Limited's India operations, excluding Airtel Payments Bank Limited

# From 2020-21, boundary expanded to include Airtel Owned Retail Stores and Fixed Line Networks * From 2018-19 our boundary was expanded to include other operations ^ From 2020-21 network infrastructure includes own tower sites, third-party network sites and MSCs ** Scope 3 emissions pertain to emissions from upstream leased asset i.e. third party network sites *** The figure includes rural customers for Bharti Airtel Limited and Tata Teleservices **** Our methodology for measuring employee engagement has been revised in 2018-19

Our Targets

− Target Achieved

↑ Over-achieved

▸ In-Progress

↓ Not-achieved

Standalone basis - Bharti Airtel Limited, Unless otherwise specified.

Material Topic	Targets	FY 2022 Progress	Status
Environment
Green Organisation
Greening the Network	To reduce our carbon emissions (scope 1 and scope 2) by 50.2% by FY ending March 2031, using FY2020-21 as baseline as per science-based targets initiative and GSMA pact	503,569 tCO2e carbon emissions (scope 1 and scope 2) in FY 2022-23	▸
	To reduce our absolute scope 3 GHG emissions by 42% by FY ending 2031, using FY2021 as baseline, as per science-based targets initiative	5,458,819 tCO2e scope 3 emissions in FY 2022-23	▸
	In line with target set by GSMA under Carbon Action Plan for telecom industry, achieve net zero carbon emissions by 2050	503,569 tCO2e carbon emissions (scope 1 and scope 2) in FY 2022-23	▸
Resource Efficiency	Ensuring e-waste is sold to authorised recyclers/refurbisher to ensure environmentally sound waste management.	E-waste is sold to authorised recyclers/refurbishers	−
Resource Efficiency	Implementing ISO 14001 (EMS) Environment Management System by FY ending March 2024.	On-going as per target	▸
Social
Empowering People
Digital Inclusion & Access to ICT	Bharti Airtel Limited is committed to positively impact 150 million lives by 2025 by promoting digital inclusivity through extending high-speed 4G data connectivity to data-starved regions and accelerating upgradation of feature phone users to smart phones, making device ownership affordable for low-income groups.	During FY ending 31 March 2023: Airtel enabled 4G Network connections	▸
Diversity and Inclusion	Ensuring at least 20% women employees by FY ending March 2025	In FY 2022 > 27% female directors on the Board > 11.1% women employees in workforce#	▸
Health & Safety	Conducting safety training for employees by FY ending March 2023.	Safety trainings were conducted for nearly 100% of locations in FY 2022-23 covering all eligible employees	▸
Health & Safety	Implementing of ISO 45001 (OH&S MS) Occupational Health and Safety Management System by FY ending March 2024.	On-going as per target	▸
Talent attraction and Human Capital development	To increase average training hours per employee by 20% by FY ending March 2023, using FY2019-20 as baseline	12.2 hours of training per employee#	↑
Talent attraction and Human Capital development	To increase the number of training interventions by 15% by FY ending March 2023, using FY2019-20 as baseline	4,197 training interventions#	▸
Promoting Human Rights	Ensuring human rights training for employees by FY ending March 2023	99.4% employees were provided with training on Code of Conduct (which includes Human Rights related aspects)#	▸
Community Stewardship	To contribute 2% of the average net profit of preceding three financial years, in CSR and social development activities each year	₹21.18 Mn contributed to CSR and social development activities in FY 2022-23	▸
Governance
Sustainable Development & Corporate Governance
Corporate Governance	Periodically conduct materiality assessment through formal stakeholder engagement to prioritise ESG focus areas	Airtel periodically conducts materiality assessment. Last assessment undertaken in 2021	▸
Enhancing Customer Experience and Satisfaction	Maintain compliance with EMF radiation levels set by local regulations and ICNIRP (International Commission on Non-Ionizing Radiation Protection)	For all the base stations audited by DoT in FY 2022-23, we were compliant with EMF radiation levels	−
Enhancing Customer Experience & Satisfaction	To reduce customer call and complaint volume by 50% by FY ending March 2025, using FY ending March 22 as baseline	15.4% reduction in FY 2022-23 using FY 2021-22 as baseline#	▸

# At india operations level.

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Key Performance
Indicators

Key Performance Indicators

Our Targets