Sustainable Community Development

Airtel firmly believes that the digital world should be open to everyone and is therefore committed to reducing the digital gap and thus creating a platform where no person, service or information is too remote. Its highly efficient and dense network infrastructure and far reaching distribution form the backbone of our digital inclusion strategy. Ongoing investments in innovative technologies and applications backed by products and solutions that create added value for customers, society and the environment are the key pillars of this area.


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Enhanced Customer Experience

At Airtel, serving its customers is at the heart of everything it does and enriching their lives is core to its business. To build an enduring relationship with the customers, the Company constantly remain concerned about its network quality, resilience and augmentation, enhanced customer service and communication. It ensures that its customers continue to experience a world-class seamless network for voice and data services. Through a wide variety of cutting-edge and innovative products and services tailored to emerging market needs, Airtel strives to bring further sustainable benefits and help improving our customers’ lives. It aims to provide our customers with rich and simplified service channel and process through innovative self-care initiatives in multiple ways and across many platforms.


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Protecting Our Planet

Environmental and climate protection form an integral part of Airtel’s sustainability strategy. It is Airtel’s continuous endeavor to reduce the environmental impact of its business operations. The energy-efficient designing in its networks, facilities and data centers, increased use of renewable energy, and the preservation of raw materials through optimized recycling and reuse are core of Airtel’s ecological responsibility.


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Empowering People

‘Win with People’ is one of Airtel’s core business strategies for the past few years. Identifying and retaining talent through continuous functional and competency building trainings, a balanced performance management system backed by rewards and recognitions and promotion of equality and diversity by being an equal opportunity employer have been some of the key focus areas to meet this objective.


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