CUSTOMER OBSESSED.

At Airtel, our vision for a connected, shared future lies at the convergence of our unbridled customer obsession and our relentless pursuit of technological innovation. It creates a symphony of unparalleled connectivity, convenience and experience while enhancing our competitive edge in a dynamic world.

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Winning with
Quality Customers

More than one-third of our high-value customers are locked in on the Airtel Black or Family plans and the base is growing rapidly
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Key Highlights for FY 2022-23

36.5%+ RMS*

All-time high mobile revenue
market share

3,500+ cities/towns

5G rollout in less than eight months of launch

#1

In post-paid

Airtel World Pass

Redefined international roaming experience with One Pack for travel across 184 countries

23 Mn+

4G customer additions

Redefining Entertainment for Home

We are redefining entertainment for our customers by bringing together the power of home broadband, Direct-to-Home (DTH) and digital services; to address the evolving content viewing habits of our customers.

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Key Highlights for FY 2022-23

18.3%*

All-time high CMS in home broadband

~1,200 cities

Expanded broadband reach in 350+ cities during last year

1.6 Mn

All-time high net customer additions in a year

OTT partnerships

SonyLIV, Lionsgate Play, Eros Now, Shemaroo, Hoichoi, Manorama Max

2 Mn+

Paid Xstream customers achieved in the first 100 days of launch, making it the fastest-growing OTT aggregation app

Digital TV

Airtel is the only DTH operator to offer just eight tariff plans across the country

Empowering Digital Transformation for Businesses

Airtel built and operates one of India’s largest private cloud with a trillion transactions a day. It runs on Nxtra, our Data Center platform that serves hundreds of customers and all hyperscalers.

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Key Highlights for FY 2022-23

#1

B2B player in India

50.8%*

Market share in IoT

15.6%

Decade-high revenue growth

400,000+

Fiber route kms across 50 countries

33.7%*

Core connectivity market share

1,500+

Voice and CPaaS partnerships

Building a Future Ready Network

Airtel partnered with Meta and STC to extend 2Africa Pearls to India. Airtel joined the SEA-ME-WE-6 undersea cable consortium to scale up its high speed global network capacity to serve India’s fast growing digital economy.

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Key Highlights for FY 2022-23

37,492

Highest-ever network sites deployed in a year

33,647 kms

Fiber kms added

7

Submarine cables

80,233

Broadband BTS deployed

431 Bn

Spectrum investments – Acquired 19,800 MHz spectrum and secured a pan-India footprint of 3.5 GHz and 26 GHz bands

12 large and 120+ edge

Strong presence in fast-growing Indian Data Center market. Expanding further with six upcoming large data centers

Harnessing the Power of Digital

The platform approach is bringing the right velocity and quality with an autonomous way of working. It is helping us dovetail better with the business and product teams to achieve faster go-to-market, creating loyal customers, bridging the gap between strategy and execution, and achieving critical business objectives

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Key Highlights for FY 2022-23

200 Mn+

Cumulative MAUs growing 4x over the last four years on Wynk, Airtel Thanks and Xstream

78 Mn+

Monthly active users (MAUs) on Wynk Musi

~55 Mn+

MTUs of Airtel Payments Bank. Total customer base increased to ~164 millio

2.4 Lakh

Annual run-rate of co-branded credit cards issuance

12 Bn+

Annual run-rate of lending through Airtel Finance

Delivering Exceptional Experience

Customer satisfaction is at the forefront of all our endeavours. Recognising its importance, we are transforming our services, combining innovative technology and digital tools to create a seamless and delightful experience. Embedding simplicity and efficiency, we have adopted a new structural design philosophy to drive holistic improvement across the Search-Discover-PurchaseOnboard-Experience-Refer flywheel.

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Key Highlights for FY 2022-23

26% CAGR

Reduction in customer calls across services over the last four years

Building a Sustainable Future

Key Accolades

ICSI National Award for Excellence In Corporate Governance, 2022, presented by the Institute of Company Secretaries of India Assigned ‘CRISIL GVC Level-1’ grading Indicates Airtel’s corporate governance practices and value creation for all its stakeholders are at the ‘highest’ level ESG Excellence Award at the inaugural edition of the Dun & Bradstreet ESG Leadership Summit 2023

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Key Highlights for FY 2022-23

Risk category reduced from Medium to Low

Improved Sustainalytics ratings

‘BBB’ to ‘A

Upgrade from MSCI

‘C’ to ‘B’

CDP upgraded rating by two notches

Nxtra

Constructing green facility in Kolkata. Partnered with Bloom Energy to deploy low environmental impact fuel cell installation at its data center in Karnataka

About Airtel

Connecting people
like never before

We were founded with the goal of unleashing the world of possibilities and opportunities that existed in communications globally.

Over the years of our existence, we have been able to establish ourselves as one of the largest homegrown consumer brands and integrated communications provider in India.

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Connecting people like never before

17

Countries of presence

500 Mn+

Customers

21,575

Total employees globally

95.9%

Indian population covered

Among Top 3*

Global rank in terms of consolidated mobile connections

Our strategic
priorities

Our business segments

Mobile Services
Mobile Services
Mobile Services
Mobile Services

Highlights of FY 2022-23

Consolidated

` 0 Mn

Revenue

19%

` 0 Mn

EBITDA

23%

` 0 Mn

Net profit

96%

Standalone

` 0 Mn*

Revenue

20%

` 0 Mn

EBITDA

25%

375.34 Mn

India

55.57 Mn

Bangladesh

140.05 Mn

Africa

3.05 Mn

Sri Lanka

Low Risk

Improved Sustainalytics Ratings

‘C’ to ‘B’

Upgrade in CDP Ratings

‘BBB’ to ‘A’

Upgrade in MSCI Ratings

Chairman’s Message

Excited for what the
future holds

Dear stakeholders

I am delighted to share that Airtel achieved the highest-ever market share in India, across its segments, be it in B2C or B2B businesses. Strong operating leverage through continued focus on operational excellence has resulted in robust operating cash flow generation. This keeps us steady, and on the path towards making our balance sheet stronger.

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Sunil Bharti Mittal Chairman

From the MD and CEO’s Desk

Taking strides aligned
with our strategies

Dear stakeholders

If you look back, the reputation of our industry has been built on the back of the billions of dollars invested to create a digital backbone, that has enabled the country to stay connected. Airtel alone has invested USD 50 Bn+. 99 percent of India is now covered with high speed 4G networks. Whole industries have been built on the back of 4G–be it ride sharing, food delivery, e-commerce, video streaming, payments, all of them.

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Gopal Vittal Managing Director & CEO

Segment-wise Performance

Significant progress across
all our businesses

Mobile Services (India)

We offer host of services including post-paid, prepaid, roaming, internet and various value-added offerings

(` Mn)

Digital TV Services

Our Direct-To-Home (DTH) platform provides a wide range of digital TV services, including standard and high definition (HD) options with 3D capabilities and immersive Dolby surround sound.

(` Mn)

Home Services

We deliver fixed-line telephone and broadband services to households across 1,199 cities throughout India, including our partnership with Local Cable Operators (LCOs).

(` Mn)

Airtel Business

As India's leading and trusted provider of ICT services, we offer a diverse portfolio of services to enterprises, governments, carriers and small to medium-sized businesses. Within connectivity.

(` Mn)

Our Capitals

Financial
Capital

At Airtel, we prioritise driving sustainability and growth across our business. We are dedicated to strategically optimising operational expenditures, ensuring prudent capital allocation and fostering a resilient operating cash flow. We duly acknowledge the significance of Financial Capital as a pivotal cornerstone in our business framework.

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Manufactured
Capital

We rely on a robust network infrastructure that is technologically advanced and environmentally friendly. By investing in the latest technologies and innovative solutions, we ensure our infrastructure is future ready, resulting in a seamless customer experience. With India's rapid transformation into a leading digital economy, we, at Airtel, recognise the importance of expanding our infrastructure and spectrum portfolio.

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Intellectual
Capital

Our digital talent, technology-driven brand, strong three-layered digital foundation and strategic collaborations and partnerships with innovationdriven global players, form the key pillars of Material topics included our Intellectual Capital.

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Human
Capital

We, at Airtel, believe that we have best-in-class talent in our organisation. We aim to create long-term value for our people while keeping diversity, inclusivity and employee wellbeing at the core. Aligned with the business goals, our human capital development pathway focuses towards building meaningful careers, developing impactful leadership capabilities and delivering a superior employee experience.

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Social and Relationship Capital

We have established and fostered strong connections with various stakeholders, including customers, communities, governments, distributors and suppliers. The strength of our social partnerships and stakeholder relationships is crucial in meeting the needs of a new generation of customers.

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Natural
Capital

At Airtel, we are dedicated to ethical and sustainable development while also protecting, preserving, and regenerating the environment and generating value for our stakeholders. We support and encourage the adoption of environmentally friendly and cost-effective technology and energy sources. Our commitment to implementing sustainable practices in our operations and throughout the value chain is reinforced by our environment, health, and safety policy.

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Materiality Assessment and Stakeholder Engagement

Fulfilling expectations through constant engagement

Airtel’s Stakeholder Engagement Procedure

The stakeholder engagement process has been tailored to promote a culture of ongoing engagement with every stakeholder group and build a positive relationship with them. The formal engagement process begins with identifying, analysing, and prioritising different stakeholder groups.

Stakeholder Identification And Prioritisation

Stakeholder Engagement

Understanding Stakeholder Concerns

Develop Strategic Response

ESG Approach

Sustainability – Our pathway to the future

As a responsible organisation, Airtel considers ‘Sustainability’ as an integral part of its business strategy and is committed to create long-term value for all stakeholders through sustainable business practices.

Our Vision

…is to be a globally renowned Environmentally conscious, Socially responsible and Governance-led Company by implementing leading ESG practices and transparent reporting.

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Risk and Mitigation Framework

Safeguarding against uncertainties

Bharti Airtel has achieved global success through a culture of innovation and high performance. As we explore new markets, embrace emerging technologies, forge strategic partnerships, and introduce innovative products, we recognise the accompanying risks and uncertainties.

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Corporate Social Responsibility

Making a positive impact on society

Bharti Foundation, the philanthropic arm of Bharti Enterprises, was established in 2000 to bring forth a transformational change in the field of education and have a positive impact on the lives of children from rural parts of India. Since its inception, the Foundation has been working closely with state governments, policymakers, NGOs, corporates and communities, and has earned respect by providing equitable access to quality education for underprivileged children in India with a special focus on the girl child.

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Download
Centre

Integrated Annual
Report 2022-23

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Management
Discussion & Analysis

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Statutory
Reports

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Financial
Statements

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