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Is your FASTag no longer accepted? Here’s how to switch to a new provider

In today’s fast-paced world, FASTag has revolutionized the way we pay tolls, offering convenience and efficiency to commuters. However, encountering issues with your current FASTag provider can disrupt your travel plans. If your FASTag is no longer accepted at toll plazas, it’s time to consider switching to a new provider. In this guide, we’ll walk you through the process of transitioning to a new FASTag provider seamlessly, ensuring uninterrupted toll payments and hassle-free travel experiences.

Understanding Why Your FASTag May No Longer Be Accepted

As a commuter, it can be frustrating to find your FASTag rejected at toll plazas. Common reasons for this include insufficient balance, expired tags, or technical glitches with your current provider’s systems. Identifying the root cause is the first step towards resolving the issue.

Evaluating Your Current FASTag Provider

Take a moment to assess your satisfaction with your existing FASTag provider. Consider factors such as reliability, customer service quality, and any recurring issues you may have encountered. This evaluation will help you determine if it’s time to make a switch.

Researching Alternative FASTag Providers

Research is crucial when selecting a new FASTag provider. Look for reputable issuers with a track record of reliability and customer satisfaction. Compare fees, charges, and additional services offered by different providers to find the best fit for your needs. 

Read more: Everything you need to know about FASTag

Preparing for the Switch

Before initiating the switch, review your current FASTag account balance and transaction history. Ensure that your KYC documentation is up to date and that you have all the necessary documents ready for the registration process with the new provider.

Initiating the Switching Process

Contact your chosen FASTag provider to initiate the switching process. You can do this through their website, customer service hotline, or mobile app. Request the transfer or closure of your current FASTag account and provide any required information or documentation.

Completing the Registration Process

Once you’ve initiated the switch, follow the new provider’s instructions for completing the registration process. Submit any required KYC documents and personal information to activate your new FASTag account. Upon receiving your new tag, ensure it is promptly activated for use.

Read more: The best FASTag recharge offers with the Airtel Thanks app

Updating Payment Details and Preferences

Link your bank account or digital wallet to your new FASTag account to facilitate automatic toll payments. Set up auto-recharge options and transaction alerts to stay informed about your account activity. This will help ensure seamless transactions and avoid disruptions during your travels.

Testing Your New FASTag

Before hitting the road, conduct test transactions at designated toll plazas to verify the functionality and compatibility of your new FASTag. This will give you confidence that your new tag is working as expected and will be accepted at toll booths across the country.

Cancelling Your Old FASTag Account

Confirm the closure of your old FASTag account with your previous provider once you’ve successfully transitioned to the new one. Ensure that all outstanding dues are settled and any security deposits or unused balances are refunded to you.

Read more: How to recharge FASTag online and offline?

Monitoring Your New FASTag Account

Keep a close eye on your new FASTag account, monitoring transactions, balance, and account activity regularly. Report any discrepancies or issues to your new provider’s customer support team promptly to resolve them.


Switching FASTag providers may seem daunting, but with the right approach, it can be a straightforward process. By following these steps and being proactive in your transition, you can ensure uninterrupted toll payments and a smooth travel experience. Take control of your FASTag account today and enjoy seamless journeys on the road.

Not sure which would be a better FASTag provider? Get yourself an Airtel FASTag and you will be in good hands, promise! Download the Airtel Thanks UPI app right away and apply for your FASTag from the app itself. You can also use the Thanks app for your monthly recharges, utility bill payments, sending money via UPI and more.

With Airtel FASTag at your side, your payments will always be completed, and you will never have to face any inconvenience ever again. No more waiting at highways or paying through UPI apps, just let the RFID scanners scan your Airtel FASTag and you can go.