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What To Do When Your eSIM Doesn’t Work?

When it comes to convenience and hassle-free networking services, eSIM simply stands out from the rest. You don’t have to worry about physically changing the SIM card or purchasing the new one again and again to ensure you stay connected to the services. 

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With eSIM services, you can easily switch networks, make calls, and reap the full benefits of SIM services with digital features. But, what happens when your eSIM stops working or you are not able to stay connected to the networking services? 


If you looking to find the answers to these questions, we are right here to help you find the best possible solutions! Continue reading till the end to discover the ways you can find the best solution related to all your eSIM services issues and more! 


Also Read: eSIM Advantages & Disadvantages

1. eSIM not working on iPhone 

There are can be several reasons why your eSIM is not working on iPhone. It is always best to try some troubleshooting steps before seeking help from your service provider. Here are the factors to consider when your eSIM is not operating on your iPhone devices: 

  • Check Compatibility: Always begin by checking the eSIM compatibility. If your iPhone is not compatible with eSIM services, you face a hard time staying connected with the networking services. Usually, older iPhone models are not as compatible than the new models. 
  • Restart Your Device: If your device is compatible, then consider restarting your device. 
  • Check for software updates: At times when your device is operating on outdated software, you may face issues in operating the latest version of certain applications and using eSIM. Ensure to download the latest software update on your phone. 
  • Reinstall the eSIM profile: As a last resort, try to reinstall your eSIM profile to give a soft reboot to your eSIM networking services. 


2. eSIM network issues

If you own a phone device other than iOS, then here are the following things you might consider to solve the existing eSIM network issues: 

  • Check Signal Strength: It is important to understand that poor network coverage can highly impact the function of your eSIM services. Wait until you move to an area with network services before switching off your phone. 
  • Reset Network Settings: It is always a good practice to reset your network settings if you face networking issues even in areas where you have full networking services. 
  • Contact Your Network Provider: If you have done all the following measures, consider contacting your network provider. With Airtel customer care services, you can anytime connect with our service providers to resolve problems related to your prepaid SIM card

3. eSIM Activated but Not Working 

In case your eSIM shows as activated but isn’t working properly, consider these steps:

  • Verify Activation: Begin by verifying your activation services, look for confirmation messages or emails from your network provider to check to verify the activation services.
  • Restart your device: Restarting your device always helps in boosting the activation process, refresh the network connections, and resolve activation issues. 
  • Factory Reset: If all the above pointers fail to activate your eSIM services, then consider opting for a factory reset of your phone. Remember to back up your data before proceeding with this step.

4. Airtel eSIM not working 

For users specifically facing eSIM Airtel not working issue, here’s what you can do:


  • First, follow all the steps mentioned above for iPhone and Android users. 
  • If any of those steps are not working, check Airtel eSIM support in your device or location. 
  • Reach out to Airtel’s customer support for tailored troubleshooting steps related to their eSIM service. 


At Airtel, we offer 24/7 customer services to ensure you stay connected to the fastest networking services anytime, no matter where you travel. To learn more about eSIM prepaid or postpaid services, explore the Airtel website now! 


Also Read: All You Need to Know About eSIM


Tips For Hassle-Free eSIM Usage


  1. Secure QR Codes: When activating your eSIM via QR code, keep the code secure and avoid sharing it with others to prevent unauthorized access. This helps in keeping your eSIM safe and secure. 
  2. Backup eSIM Data: If your device supports dual SIMs, consider using a physical SIM as a backup in case of eSIM issues.
  3. Stay Informed: Stay updated with information from your device manufacturer and network provider regarding eSIM functionality and troubleshooting tips.


Also Read: How to activate eSIM – Convert Airtel SIM to eSIM


eSIM services is one of the revolutionary innovations in today’s digital era. But, even the smartest innovations face issues when you’re not aware of the right way to use or operate them. Hopefully, the following steps familiarize you with the best solutions to resolve issues related to your eSIM services.


Download the Airtel Thanks App or explore the Airtel website to avail the benefits of eSIM services including high-speed internet, fastest network, free OTT subscriptions, storage, and a lot more!