Airtel IQ Cloud Contact Center

Get freedom from multi-vendor environment, reduce CAPEX and increase reliability with minimal downtime with Airtel IQ Cloud Contact Center offering. Deliver seamless omni-channel customer experience and improve agent productivity powered by 100% network and software on Cloud CCaaS.

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Complete cloud solutions for every
business type

Complete cloud solutions for
every business type

Features of Airtel Cloud Contact Center

Cloud Offering
  • Outbound dialer: progressive & preview
  • Click-to-call; inbound calling
  • Reporting & dashboard
  • Call handling; call and screen recording
  • Automatic call distribution
Digital Offering
  • Omnichannel- voice, SMS, WhatsApp
  • Chatbot integration
  • Text to speech, AI & ML based
  • User-friendly GUI
Managed Services
  • End-to-end unified SLA
  • Managed services- license, connectivity & hosting
One-stop Bundled Solution
  • Unified contracting and invoicing
  • Comprehensive bundled price
  • Unified customer support

Reasons to choose Airtel Contact Center

Regulated and Compliant Platform

Contracting and invoicing by Airtel for everything

Freedom from Multi-vendor
Management

Licensing, hosting and usage managed by Airtel IQ

Added Innovation of Airtel IQ

Additional benefits of mobile CLI, recording and reporting and support on toll-free number

Unified SLA

Contracting and invoicing by Airtel for everything

Unified SLA

Contracting and invoicing by Airtel for everything

Comprehensive Bundled Pricing

Pay-per-agent (both network and software) and benefit from economies of scale

Experience an intelligent customer
and workforce management

Talk to an expert
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Airtel or Airtel Partner can call you on the provided contact number.

FAQ’s on Cloud Contact Call Center

What is a cloud contact centre?

The cloud contact centre is the focal point for all inbound and outbound customer communication. It lets you handle voice, email, web, and social media interactions virtually anywhere.

How can a cloud call centre benefit my business?

With a cloud based contact centre, you can provide agile, real-time support over multiple channels backed by in-depth analytics. In addition to improved scalability and flexibility, you reap several business benefits.
  • Reliability
  • Cost-effectiveness
  • Higher conversion and retention rate
  • improved employee productivity

What features does cloud based contact center offer?

Cloud based call centres offer numerous features to enhance business-customer communications. Distinguished features of the Airtel cloud contact centre are:
  • Integration and compatibility
  • Security and Compliance
  • Customised support
  • Customer support and training

Improve Customer Experience with Cloud Contact Center by Airtel IQ

A cloud based contact centre is a must-have for businesses looking to earn customers for a lifetime. It is the key to quick and precise responses, personalised to the customers' needs and preferences.

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