World's first Network - Embedded CPaaS Solution Provider - Airtel IQ

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What is Airtel IQ

What is Airtel IQ?

Airtel IQ enables businesses to deliver unparalleled customer engagement programmatically across Voice, SMS, and WhatsApp channels. It harnesses the core capabilities of a Telco to create solutions for customer experience and growth via programmable APIs.

Secure and personalized CPaaS Solutions built for your Business needs

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Integrated marketing campaigns to increase ROI

Expand your customer base and reduce customer acquisition costs by targeting the right audience, at the right time, on omnichannel platforms with personalized communications

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Faster payments collection with commerce and collection solutions

Send secure transaction requests using SMS, voice, and WhatsApp channels to enable hassle-free payment journeys

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Omni-channel contact center solutions

Handle inbound customer calls seamlessly even during peak hour loads with actionable insights and affordable pricing plans

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Virtual relationship manager solution for efficient communication

Get a unique location agnostic virtual number for the relationship managers to connect with customers across multiple channels

The Airtel IQ advantage

Built for speed

Telco-grade reliability, security, and robustness with Pan-India network

Easy integration

Integrates intuitively with your business using flexible, low-cost, easy-to-use API development tools

Unified SLA

Single pane of glass with unified SLA, from network to application

Full-stack access

Utilize any API through SSO access from a common UI

Leading companies are transforming their customer experience with Airtel IQ


Here’s what our customers have to say

Airtel IQ Customer Swiggy


Congratulations to Airtel on the launch of Airtel IQ and we are delighted to deploy this innovative cloud solution to deliver a seamless experience to our customers. Seamless and secure communication between our customers, agents and partner restaurants is key to our service enablement.

Airtel IQ’s robust, intuitive and secure cloud communication technologies are helping Swiggy serve customers even better through timely and engaging conversations.

Mr Vivek Sunder - Chief Operating Officer, Swiggy

Airtel IQ Customer Havells


We needed a platform that is highly reliable to support our business growth and meet customer expectations by ensuring that our contact centers were always reachable by our customers. We at Havells, leveraged Airtel IQ which ensured customer convenience through conditional call routing, 99.9% uptime of contact centre, continuous improvement of contact centre experience using insights gained through data analytics, and reduced downtime to less than nine hours a year. We are delighted to have Airtel IQ supporting our business growth by ensuring superior customer experience.

Airtel IQ Customer TradeIndia


The decision to go with Airtel IQ as our cloud communication platform, more than anything, had to do with the robustness of the network it provided along with the flexibility of the cloud communication platform. What Airtel IQ solved for us was not only secure communication but also helped us in bringing next level of transparency in our platform by providing comprehensive call tracking, monitoring, and analytics.

Airtel IQ Customer Rapido


User security is our top priority and we wanted to ensure that our customers had access to the best network safety measures and a high-quality experience. Airtel IQ has helped us expand our partner network without any privacy or integration incidents. Leveraging Airtel IQ, helped us improve delivery process efficiency due to 99.9% network uptime. The integration has been very smooth and easy so far, making it an amazing experience. We are excited about our partnership and look forward to the continued support from Airtel IQ.

Airtel IQ Customer Urban Company


Connecting professionals and customers seamlessly is at the core of Urban Company’s business. We are delighted to partner with Airtel in implementing Airtel IQ, a robust, intuitive and secure cloud communication platform, for our operations at Urban Company. We are excited about our engagement and we see tremendous value in this partnership

Our Resources

Airtel IQ in partnership with WhatsApp launched Hackathon to build new-age business solutions on WhatsApp

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Learn more on how Airtel IQ is transforming the customer engagement

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- Brochure


Trust, Security and Enhanced Communication: How Airtel IQ Helped HDFC

Download Case Study

- Case Study


Airtel IQ helps IPPB reach its 5.5 crores customers efficiently

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- Case Study


Want to know more about Airtel IQ?

FAQs on Communications Platform as a Service (CPaaS)

What is a CPaaS solution?

A communication platform-as-a-service solution is a cloud offering for businesses to integrate on-demand voice, messaging, and video capabilities, business applications, webpages, or other digital mediums.

How does the CPaaS platform work?

The CPaaS platform is highly flexible in offering a standalone solution for voice, text, and other rich media formats, or integrating specific or a suite of channels into existing business applications.

What are the benefits of the CPaaS solution by Airtel IQ?

With a CPaaS solution, you can market better using personalized, channel-convenient campaigns, contextualise the customer experience with custom IVR or virtual relationship managers, boost business operations with number masking for finance-based collections, secure communication, and generate key business notifications.

Leverage Airtel IQ, a modern CPaaS Solution to Enhance Business Communication

Businessess are looking to capture the attention and imagination of their demanding customers with unified, connected engagement. This becomes vital in an era where customers are well-versed in the customer-centric technologies employed by the popular services they use, which deliver a seamless, context-aware experience and set the benchmark for other businesses to match or exceed.

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