Creating a talent pool
Under the ambit of human resource objectives, Airtel recognises the importance of enabling its employees to grasp concepts, master skills and ultimately blossom into future leaders. The digital platforms therefore ensure that the employees progress dynamically to sustain their career growth.
We acknowledge the importance of learning and educational initiatives. At Airtel, we believe in curating modern and futuristic education solutions. These measures in turn facilitate the employees to achieve higher and distinguished levels of functional proficiency thereby influencing organisational performance.
Building a digital learning culture
At Airtel, we believe that if a learning culture comes first, performance will follow. In the wake of modernism seeping into the essence of business organisations, we believe that an environment promoting learning and development becomes crucial for the Company’s overall performance. We reckon that having incorporated a comprehensive learning eco-system, we have effectively put into motion, a winning strategy that correlates to the performance of our business and aids us to effectively set future goals in the process.
As a responsible and future-driven organization, Airtel has incorporated digital initiatives that create an impact throughout the lifecycle of the employee working with us.
We believe in building the functional efficiencies of our employees and enhancing their understanding of the various network verticals at Airtel. For employees to solve on-ground customer problems effectively, this program seeks to teach them the insights of network and comprehend the impact of various technologies.
This enhanced understanding helps the teams to troubleshoot better on the ground, which results in faster query and complaint resolution, reduction in customer calls and enhanced customer satisfaction.
At Airtel we take a holistic approach to workforce development with an integrated approach that factors all the development aspects like Functional, Behavioural and Leadership.
As an organisation en route to its digital metamorphosis, it becomes significant for us to adhere to digital learning platforms that are relevant and appropriate. With our agenda of providing every employee an opportunity to learn and grow, we have been successful in animating a culture that values learning.
At Airtel, we have created platforms that provide premium content quality, binding employees in a chain of learning, development and knowledge sharing. Some of the platforms we currently host are:
At Airtel we sought to redefine and rejuvenate processes and procedures by which our employees think, operate and collaborate in alignment with radical changes at industry level. With an aim to fulfil the criteria of skills and knowledge, we conducted a mixed bag of functional, behavioural and leadership trainings throughout the year. Our guiding principles for learning and development are:
With the purpose of enhancing the functional knowledge of our employees, we launched this mobile app for all our employees who are presented with courses in the form of byte sized units.
107,131
Provides employees an opportunity to learn and receive certifications from international universities strongly integrated to our learning strategy. The platform is open to all B1 employees and above on a self-nomination basis.
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Imparts knowledge on the latest technology and innovation with online video training courses for select employees in Airtel X Labs and network on nomination basis.
At Airtel, the quest for maintaining organisational viability and effectiveness is never-ending. We believe that the right work culture includes the values of not just learning but also leading by example. With programs under the pillar of leadership, guiding us forward in our journey, we aim to engender a work culture which shall signal the genesis of future leaders and consequently a business that will thrive on monumental success.
At Airtel, we believe in providing employees with opportunities to grow and transform into leaders of tomorrow. We acknowledge the fact that growth and succession are important differentiators that segregates the gifted from the ordinary. With an extraordinarily talented workforce, we strive to create programs that aim at extracting and attracting top talent to strengthen our inventory of potential synergists.
Benefit of the program:
Young Leaders (48 out of 51) moved to the next level after one year program
It is essential to analyse the achievements and efficiency of the top performers. At Airtel, we believe that the right cognitive aptitude, attitude and behaviour makes an individual stand out. We acknowledge the need of ramping up the career growth of employees who display potential to spearhead diverse functions of work. We at Airtel incorporate succession strategies to build the pipeline of prospective leaders, leveraged through learning and development opportunities. Under this, various contingencies are covered like global stints, exposure across different functional positions and places, action learning projects and guidance and support from senior leadership.
We seek to gauge the true potential and critical skill sets of our employees starting at the Vice President level and above with a thorough assessment. To simplify the process of identifying talent, a Succession Docket/Dossier is prepared and maintained on a biannual basis, which is a repository of information related to the incumbents.
We believe in the power of oneness and togetherness. At Airtel, employee engagement remains one of the most important aspects of our ‘Win With People’ strategy. We seek to inculcate an engaged and responsive workforce that is committed, devoted and fiercely loyal to Airtel.
Praise and recognition are essential for creating a workplace that is looked upto with reverence and admiration. Employees respond to appreciation expressed through rewards and recognition which in turns consolidates the faith of the workforce in their Company and leads to better productivity and final results.
We cherish the untiring efforts and zealous contributions our employees put in for making Airtel a leader in its own rights. At the core of our employee engagement scheme remains our acknowledgement of their efforts through Kudos. Centred around the objective of conferring accolades on our employees, Kudos is our recognition program that rewards our employees for their sustained efforts. The awards are classified into various categories that include Instant Awards, Planned Awards in the nature of Silver, Gold and Diamond Awards and Long Service Awards etc.
The importance of workplace diversity cannot be understated. One of the most significant qualifiers of any organization is its ability to maintain diversity in its workforce which comprises of not just a healthy mix of varied individuals but also embraces a gender neutral approach for the workforce. The advantages are innumerable when it comes to maintaining a healthy gender ratio and diverse workforce personnel in the human resources sector.
In tune with the policy of maintaining diversity, Airtel is committed to creating a work ecosystem that comprises of a diverse workforce which seeks to serve and employ people irrespective of their past disadvantages, gender, disabilities and eliminates any possibilities of discrimination.
© 2019 Airtel India
