Manage multiple channels and service providers through one telco-grade platform.
Businesses have to manage fragmented customer communication stacks across multiple service providers and tools to reach their customers. Messages are often reported delivered even when they fail, while international OTP pumping by bots inflates bills. For enterprises, especially in sectors like BFSI, government, e-commerce and logistics, this results in lost customer trust and damaged brand reputation. Airtel IQ Gateway solves this with a single control center for all business communications.
- Service Provider Management
- Network Level Delivery Transparency
- Native DLT Integration
- AIT Control
- Fraud Prevention
Manage multiple service provider and channel routing through one gateway.
- Select service providers based on business rules and availability.
- Route traffic across SMS, WhatsApp, RCS and Voice.
- Reroute traffic across configured service providers with automated failover.
Get a network-level view of message submissions and deliveries.
- Get one view of service provider reports with Airtel network data to identify delivery gaps.
- Track actual network delivery with delivery status and failure reasons.
Simplify DLT compliance with centralized template management.
- Identify suspicious accounts before onboarding.
- Flag attempts to take over customer accounts or fraudulent transactions.
Detect and control artificially inflated traffic before it drives up your messaging costs.
- Detect suspicious OTP requests and abnormal traffic spikes.
- Set traffic rules and automatically suspend suspicious traffic.
Detect fraud with Airtel IQ Verify’s AI-powered models.
- Identify suspicious accounts before onboarding.
- Flag attempts to take over customer accounts or fraudulent transactions.
Why Enterprises Choose Airtel IQ Gateway?
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OTP-Free Authentication
Simplify login and account verification with direct network authentication.
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Unified platform with end‑to‑end control
Manage customer communications across channels through a single platform.
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Regulatory Compliance
Support regulated enterprise communications with DPDP-aligned data localization.
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Flexible Deployment
Deploy on Airtel Sovereign Cloud or on-premises deployment to match your infrastructure requirements.
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Proven Scale
Airtel IQ powers 10Bn+ enterprise messages every month, bringing proven experience in handling critical customer communications.
Custom solutions, empowering your business journey
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