IQ Gateway

India’s first business communications platform with telco-grade network intelligence

Built for safer and simplified enterprise communications

Manage multiple channels and service providers through one telco-grade platform.

Airtel has brought AI-powered protection into its network, flagging spam calls and messages and blocking malicious links to help protect consumers from digital fraud. Now, Airtel IQ Gateway extends this expertise to enterprises, helping businesses safeguard their customers and strengthen brand trust. By bringing fraud protection, communication channels and service providers together on one DPDP-compliant platform that can run on Airtel Cloud or on-premise, IQ Gateway gives enterprises greater security, visibility and control over their customer conversations, while making communications easier to manage.

Delivery Transparency
Service Provider Management
Fraud Protection
AIT Control
DLT Integration

Validate service provider reports against telecom network records.

Track delivered, failed and delayed messages.
Identify delivery failures with clear reason codes.

Manage service provider selection and channel routing through one gateway.

Select service providers based on business rules and availability.
Reroute across configured communication channels with automated failover.

Detect fraud with Airtel IQ Verify’s AI-powered models.

Identify suspicious accounts before onboarding.
Flag attempts to take over customer accounts or fraudulent transactions.

Control artificially inflated traffic that drives up SMS costs.

Detect suspicious OTP requests and traffic spikes.
Limit fraudulent traffic and avoidable charges.

Reduce manual effort with native DLT integration.

Manage templates in IQ Gateway without accessing separate DLT portal.
Auto-sync existing templates without separate IQ whitelisting.

Why Enterprises Choose Airtel IQ Gateway?

Network Delivery Transparency

Know what reached your customers with delivery reports from Airtel’s telecom network, beyond service provider status updates.
Fraud Intelligence

Protect onboarding, logins and transactions with IQ Verify’s AI models and real SIM and device signals from Airtel’s network.
OTP-Free Authentication

Simplify login and account verification with direct network authentication that validates SIM ownership, improving user experience while reducing fraud risks.
Unified platform with end‑to‑end control

Manage customer communications across channels through a single platform with real-time analytics, transparent delivery visibility and centralized operational control.
Regulatory Compliance

Support regulated enterprise communications with DPDP-aligned data localisation, retention and deletion controls, backed by access controls and audit trails.
Flexible Deployment

Choose Airtel Sovereign Cloud or on-premises deployment to match your infrastructure, security and control requirements.
Proven Scale

Airtel IQ powers 10Bn+ enterprise messages every month, bringing proven experience in handling critical customer communications.