Build Digital Experiences that your customers love
Airtel IQ is the world’s first network integrated CPaaS ecosystem designed to drive customer engagement to the maximum level and help businesses become more profitable. This unified cloud communications platform lets businesses deliver unparalleled customer engagement across voice, SMS, WhatsApp and video channels programmatically, with minimal investment.
Leading companies are transforming customer experiences
with Airtel IQ
Decrease in marketing
Increase in Call
Uplift in customer’s
Omni-channel customer engagement
Deliver unparalleled customer engagement across Voice, SMS, WhatsApp, and Video and with Omni-Channel Contact Centre Solutions
Build an engaging voice experience for your customers, at scale
Enable high-quality voice engagement with your customers and watch your business grow. Airtel IQ Voice allows you to streamline and enhance your customer interactions with features such as click-to-call, IVR solution, call masking, intelliphone solution and much more.
Delight your customers with an omnichannel, cloud contact centre
Reimagine your customer and agent experience without any hassle. Airtel IQ’s cloud-based contact centre enables your business to intelligently improve customer services through features such as conversation analyser, customised dashboards, communication APIs and more.
Engage with your customers on their preferred messaging applications - SMS, WhatsApp
Create a perfect customer experience by interacting with them on their preferred messaging applications. Airtel IQ Messaging lets your business expand its reach with impactful features such as rich media messaging, vernacular support and much more.
Deliver a differentiated video streaming experience, at scale
Make your customer more content with a seamless video streaming experience. Airtel IQ video supports hassle-free launch and management of your video products with features such as layout tool, payment gateway integrations, smart analytics and more.
Industries we cater to
Drive Profitability by delivering intelligent customer engagement with solutions customized to your needs
Personalise banking experiences to grow customer loyalty
Deliver secure, tailored and omnichannel engagement to your BFSI customer with Airtel IQ. Enhance sales productivity and meet customer expectations with our customer-centric communication platform. Now, integrate enterprise-grade security, personalised messaging, smart analytics, proactive contact centre solutions and more to delight your customers.
Build engaging, meaningful customer interactions
Deliver a seamless, omnichannel retail experience that your customers will love with Airtel IQ. Automate and optimise customer interactions and services with robust communication APIs, customised dashboards, AI-powered chatbots/voicebots and more. Also, create highly personalised campaigns for your customers with Airtel IQ products to boost your revenue streams.
Deliver faster and always-on care experience for your customers, every time
Build a highly-personalised and refined care experience for your patients with Airtel IQ. Now, address every concern of your patients by enabling them to book video consultations services in your own app or website, without any hassle. Our unified multi-channel platform is also designed to ensure patient-centric engagement, reduce customer wait time and more.
Build superior logistics customer experience with real-time communications
Combine customer convenience with unforgettable logistics experiences with Airtel IQ. Ensure your customer’s privacy with features like number masking, your team’s efficiency with virtual numbers, IVR solution, and increase in answer rate of calls using CNAM feature. You can also benefit from our cloud-based contact centres, AI-powered chatbots/voicebots and other products to build a robust communication strategy.
The Airtel Advantage
Telco-grade reliability, security, & robustness, with a global resilient pan-India connectivity network.
Integrates intuitively with your business using flexible, low-cost, easy-to-use API development tools.
No additional hop – offering reduced call set-up time and lower resolution time. No dependency on connectivity with DC.
Transparency through CNAM technology, mobile number as intelliphone, faster turnaround time for feature integration as a Telco
Enterprise grade solutions backed by World’s first Network-Embedded Communication Platform as a Service
We needed a platform that is highly reliable to support our business growth and meet customer expectations by ensuring that our contact centers were always reachable by our customers. We at Havells, leveraged Airtel IQ which ensured customer convenience through conditional call routing, 99.9% uptime of contact centre, continuous improvement of contact centre experience using insights gained through data analytics, and reduced downtime to less than nine hours a year. We are delighted to have Airtel IQ supporting our business growth by ensuring superior customer experience.
The decision to go with Airtel IQ as our cloud communication platform, more than anything, had to do with the robustness of the network it provided along with the flexibility of the cloud communication platform. What Airtel IQ solved for us was not only secure communication but also helped us in bringing next level of transparency in our platform by providing comprehensive call tracking, monitoring, and analytics.
User security is our top priority and we wanted to ensure that our customers had access to the best network safety measures and a high-quality experience. Airtel IQ has helped us expand our partner network without any privacy or integration incidents. Leveraging Airtel IQ, helped us improve delivery process efficiency due to 99.9% network uptime. The integration has been very smooth and easy so far, making it an amazing experience. We are excited about our partnership and look forward to the continued support from Airtel IQ.
Congratulations to Airtel on the launch of Airtel IQ and we are delighted to deploy this innovative cloud solutions to deliver a seamless experience to our customers. Seamless and secure communication between our customers, agents and partner restaurants is key to our service enablement. Airtel IQ’s robust, intuitive and secure cloud communication technologies are helping Swiggy serve customers even better through timely and engaging conversations
Connecting professionals and customers seamlessly is at the core of Urban Company’s business. We are delighted to partner with Airtel in implementing Airtel IQ, a robust, intuitive and secure cloud communication platform, for our operations at Urban Company. We are excited about our engagement and we see tremendous value in this partnership
We have aspirations to launch a cutting edge IPTV and Video OTT platform as part of our telco offering in Nepal. Airtel’s proven execution in video based offerings with Airtel Xstream and keen understanding of a telecom company paved the way for our partnership. Airtel IQ Video will power both our Video OTT app and IPTV, bringing seamless streaming to our customers in Nepal on devices of their choice.
Integrate any application in minutes with our full-featured IQ APIs
Secure, Robust & intuitive APIs for every use-case
Comprehensive documentation with sample codes in popular language
Airtel IQ is the world’s first network-integrated CPaaS ecosystem that allows Enterprises to easily embed Voice, Messaging (SMS, WhatsApp), Video in mobile/web applications using flexible, robust APIs and comes with a host of Omnichannel Contact Centre Solutions
Airtel IQ provides you with the following benefits:
- Hosting telecom infrastructure by incorporating a robust set of restful HTTP APIs that allow you to activate call and SMS functionality inside your application.
- Developers can use protocols and technology they are already familiar with like HTTPS.
- Reduces complexity and provides an efficient way to implement communication services inside the mobile and desktop applications for you.
Airtel IQ is built for the future. We have developed rich and deep capability in calls, IVR, and SMS. We also have capabilities inLocation, Email, and Identity with many customers using them. We are continuously working to evolve our offering so that a customer can easily combine them to drive the experience they want for deeper engagement with their customers. Plus we are adding workloads beyond these to address our customer needs.
Platform will support Voice, Video, Messaging (SMS, WhatsApp) and Omni-Channel Contact Centre Integration
Click to Call is a way to enable your customers to request a call back and to connect with the representative over phone while browsing a website or in an app.
Once you enable C2C functionality on your application or website, whenever the customer clicks “Submit” to place a call back request, it triggers our C2C API that passes the number of the agent and customer. Our platform will then initiate the call to the agent and customer. Once both of them answer the call, both the calls will be patched.
Yes. Any call originating from our platform will be charged. In this case two calls are originated - one towards the agent and other towards the customer. Both will be charged.
No. Only the call that is answered is charged.
Scenario 1: If the agent answered the call, but the customer did not, then only the agent call is charged.
Scenario 2: If the agent does not answer the call, then the customer will not be called. No charges will be made in this case.
You need to pass the number of the customer and then the agent. Calls will be initiated in the sequence you share the numbers (of the customer and agent) with us.
This solution enables voice communication between the customer and the agent/driver/delivery boy, without sharing their private numbers with each other. After the time period has expired, the numbers are recycled and reassigned to other parties on the platform, which helps keep transactions from happening outside the platform. This solution works best for when the mapping is short lived.
You upload the Database of the numbers where you want to initiate the calls, and schedule the calls. Our platform will initiate the calls to those numbers with the pre-recorded sound files shared by you.
No, Airtel will not record the sound files. You need to share the recorded sound files. Our team will validate these sound files before enabling.
Yes, you can ask your mobile number operator to forward all the calls to our pilot number. If there is any issue in network connectivity of your mobile, this will create disturbances in the call quality.
Yes, any conversation that happens through our platform is recorded.
This is optional. At the time of call flow creation, we will disable the call recording parameters in our API. You can also be given this right, so that you can enable or disable the recording for a particular call.
We provide three modes where you can access the recording:
- Reporting dashboard.
- Download from the SFTP location.
- Recording URL is pushed to your platform via API once the call ends.
The recording is available with us for 2 months and post that it is deleted.
Yes, this is possible on request. It will be charged based on the duration of extension.
Yes, this is possible.
The CDR will consist of the following parameters:
o Caller number
o Called number
o Unique ID for each call
o Displayed FL CLI
o Call status (answered/congestion/cancel etc.)
o Called time
o Call pickup time
o Call duration
o Total call duration
o Call conversation duration
o Call recording for each leg/entire session
o Answered destination number
o Busy destination number (Sequence of the destination numbers that were dialled and their response for not answering)
o Hang-up leg (Whether the caller or the called person dropped the call)