Secure and personalized CPaaS Solutions built for your Business needs
Integrated marketing campaigns toincrease ROI
Expand your customer base and reduce customer acquisition costs by targeting the right audience, at the right time, on omnichannel platforms with personalized communications
Faster payments collection with commerce and collection solutions
Send secure transaction requests using SMS, voice, and WhatsApp channels to enable hassle-free payment journeys
Omni-channel contact centersolutions
Handle inbound customer calls seamlessly even during peak hour loads with actionable insights and affordable pricing plans
Virtual relationship manager solution forefficient communication
Get a unique location agnostic virtual number for the relationship managers to connect with customers across multiple channels
The Airtel IQ advantage
Built for speed
Telco-grade reliability, security, and robustness with Pan-India network
Integrates intuitively with your business using flexible, low-cost, easy-to-use API development tools
Single pane of glass with unified SLA, from network to application
Utilize any API through SSO access from a common UI
Leading companies are transforming their customer experiencewith Airtel IQ
Here’s what our customers have to say
Congratulations to Airtel on the launch of Airtel IQ and we are delighted to deploy this innovative cloud solution to deliver a seamless experience to our customers. Seamless and secure communication between our customers, agents and partner restaurants is key to our service enablement.
Airtel IQ’s robust, intuitive and secure cloud communication technologies are helping Swiggy serve customers even better through timely and engaging conversations.
Mr Vivek Sunder - Chief Operating Officer, Swiggy
We needed a platform that is highly reliable to support our business growth and meet customer expectations by ensuring that our contact centers were always reachable by our customers. We at Havells, leveraged Airtel IQ which ensured customer convenience through conditional call routing, 99.9% uptime of contact centre, continuous improvement of contact centre experience using insights gained through data analytics, and reduced downtime to less than nine hours a year. We are delighted to have Airtel IQ supporting our business growth by ensuring superior customer experience.
The decision to go with Airtel IQ as our cloud communication platform, more than anything, had to do with the robustness of the network it provided along with the flexibility of the cloud communication platform. What Airtel IQ solved for us was not only secure communication but also helped us in bringing next level of transparency in our platform by providing comprehensive call tracking, monitoring, and analytics.
User security is our top priority and we wanted to ensure that our customers had access to the best network safety measures and a high-quality experience. Airtel IQ has helped us expand our partner network without any privacy or integration incidents. Leveraging Airtel IQ, helped us improve delivery process efficiency due to 99.9% network uptime. The integration has been very smooth and easy so far, making it an amazing experience. We are excited about our partnership and look forward to the continued support from Airtel IQ.
Connecting professionals and customers seamlessly is at the core of Urban Company’s business. We are delighted to partner with Airtel in implementing Airtel IQ, a robust, intuitive and secure cloud communication platform, for our operations at Urban Company. We are excited about our engagement and we see tremendous value in this partnership
Airtel IQ in partnership with WhatsApp launched Hackathon to build new-age business solutions on WhatsApp
Learn more on how Airtel IQ is transforming the customer engagement
Trust, Security and Enhanced Communication: How Airtel IQ Helped HDFC
- Case Study
Airtel IQ helps IPPB reach its 5.5 crores customers efficiently
- Case Study
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FAQs on Communications Platform as a Service (CPaaS)
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Leverage Airtel IQ, a modern CPaaS Solution to Enhance Business Communication
Businessess are looking to capture the attention and imagination of their demanding customers with unified, connected engagement. This becomes vital in an era where customers are well-versed in the customer-centric technologies employed by the popular services they use, which deliver a seamless, context-aware experience and set the benchmark for other businesses to match or exceed.Read More