Enterprise-grade WhatsApp APIs for multiple use-cases
Expand your customer base
Send the right message at the right time- promote the brand, offerings and answer to queries
Offer your customers 24*7 support throughout their Journey
After sales-report, get feedback and share recommendations, schedule reminders
Everything you need to enhance your WhatsApp capabilities
Verified Business Profiles
Build trust. Easy to share contact information.
Engaging experiences via text, images, audio, video, and more.
Reduce security risks and ensure data privacy
Delivery and Read Receipts
Intelligent feedbacks. Improve contact rates.
Track user initiated and agent initiated conversations.
Alerts and Notifications
Real time alerts for multiple use-cases.
Smart business-generated conversations. Supports agent routing.
Interactive UI. Schedule and track promotions.
Customizable Flow Builder
Simple drag and drop interface. API integrations.
Agent Performance Analytics
Insights into response times.
The Airtel IQ Advantage: First telco to be registered as a WhatsApp BSP
Intelligent channel fallback through SMS, WhatsApp and voice
Robust and Secure
Telco-powered performance enhancements with network robustness and security
Improve Customer Experience and Reduce CAC
Improve mean time to resolution (MTTR) and customer acquisition cost (CAC)
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FAQs on WhatsApp Business API
What is WhatsApp Business API?
How can businesses benefit from WhatsApp API?
What features does WhatsApp API for Business offer?
- Two-way communication: You can send and receive messages from customers.
- Message templates: Pre-approved templates for standardised messaging.
- Automation: You can automate responses to common queries.
- Integration: You can integrate the API with CRM systems and other tools.
- Rich media: Share images, documents, and videos with customers.
Can I use WhatsApp APIs for marketing and promotions?
Is Airtel's WhatsApp API compliant with WhatsApp's terms of service?
How do I integrate WhatsApp API into my business operations?
What industries can benefit from WhatsApp Business API Solutions?
How does Airtel ensure the security of customer data within WhatsApp API?
Can I use Airtel Voice API to build voice-controlled applications?
Can I integrate WhatsApp Business API with my existing CRM system?
Can I send transactional notifications through WhatsApp Business API?
Can I schedule messages to be sent at specific times using WhatsApp API?
Enhance business communication with Airtel WhatsApp API Solutions
Elevate your business communication to new heights with Airtel WhatsApp API Solutions. Seamlessly integrate WhatsApp into your operations to promote stronger customer relationships and drive growth. With Airtel as your trusted WhatsApp Business Solution Provider (BSP), you can securely communicate with your customers, provide real-time support, and send transactional updates.
From end-to-end encryption and intelligent feedback to CRM integration, our comprehensive solutions empower businesses across various industries to connect, engage, and thrive. Explore the limitless possibilities of efficient, secured, and tailored communication with Airtel WhatsApp API Solutions today.
How does the WhatsApp Business API platform work?
The WhatsApp Business API platform is a dynamic communication tool that connects businesses with their customers through WhatsApp. With the ability to use the WhatsApp API to send messages and receive them via WhatsApp’s infrastructure, businesses can ensure secure and reliable communication channels.
This empowers businesses to provide real-time support, share updates, and improve contact rates. It's a versatile, powerful solution that enhances customer interactions and streamlines business operations.
Benefits of Airtel WhatsApp API for business
Real-time customer engagement
Connect with your audience instantly and provide immediate assistance and support. Boost customer satisfaction and loyalty.
Rich media messaging
Go beyond text messages to share images, videos, and documents. Make your communication not just informative but engaging. Allow your brand to stand out and resonate with customers.
Break language barriers effortlessly. Connect with a diverse audience with multilingual support and expand your reach globally.
Send order updates, appointment confirmations, and account alerts. Keep your customers always informed with smart business-generated conversations.
Manage your marketing campaigns, reach your target audience, track performance, and optimise strategies for maximum impact.
Protect your data with the highest level of security. We safeguard your messages and customer information with end-to-end encryption.
Supported various features via WhatsApp Send Message
Explore Airtel WhatsApp Business API’s comprehensive features to enrich your messaging campaigns. You can send text, images, videos, documents, and even location data, enabling versatile communication. Our API supports message templates for structured, consistent interactions.
Moreover, you can schedule messages for optimal timing and utilise two-way messaging for real-time customer conversations. With Airtel WhatsApp API Send Message, you can track delivery and read receipts, ensuring message visibility.
Tailored business needs with WhatsApp Messaging API
Airtel's WhatsApp Messaging API allows you to customise your messaging strategy to meet your unique business needs. Whether focused on customer support, sales, or marketing, our API enables you to tailor messages to specific customer segments. With Airtel, you have the flexibility to adapt and scale your WhatsApp messaging to align perfectly with your business objectives
Explore seamless integration and blacklisting on messages
Airtel’s WhatsApp Message API integrates with your existing systems and platforms. Our user-friendly APIs and developer tools simplify the integration process. You can connect WhatsApp to your CRM, marketing tools, and databases. Manage customer interactions efficiently, deliver personalised messages, and streamline workflows without hassle.
Airtel prioritises message security and compliance. With our WhatsApp Business API, you can easily manage blacklisting of messages to prevent sending unwanted or prohibited content. This feature helps you maintain a positive brand reputation and ensures your messages adhere to WhatsApp guidelines.
Why Choose Airtel for WhatsApp Business API
Airtel is the ultimate choice for the WhatsApp API service provider - it enables seamless communication and customer engagement. With Airtel, you benefit from a robust and reliable infrastructure, ensuring uninterrupted access to Whatsapp’s vast user base.
We offer unparalleled reliability and uptime; your messages reach customers when they matter most. Our advanced analytics and reporting tools provide actionable insights to enhance your marketing strategies. It helps you enhance Mean time to resolution (MTTR) and Cost to acquisition (CAC).
Airtel’s dedicated support team is available 24/7 for assistance so your business stays connected on WhatsApp. Elevate your customer interactions and choose Airtel for WhatsApp Business API today to unlock new horizons for your business.