Question 1

What is the process to apply for a personal loan?

Accepted Answer

If you want to apply for a personal loan from Airtel Finance, the solution is easy. Simply download the Airtel Thanks app and register yourself on the app. Now, go to the financial services section and apply for your loan from there. You only need to provide your personal information, PAN card, and employment details to apply for the loan. Complete the KYC and get your loan handed to you in a few minutes.

Question 2

What are the benefits of applying for a personal loan by Airtel Personal Loan?

Accepted Answer

There are multiple benefits associated with applying for a personal loan from Airtel. You get the flexibility to choose your loan amount, tenure and even the EMI amount as per your need. You get an immediate money transfer to your account; the whole process is quick and completely cashless too. All you need is the Airtel Thanks app to get it done.

Question 3

What is the maximum amount of personal loan I can borrow?

Accepted Answer

With the help of Airtel's long-term instant loan offer, you can borrow a sum of up to ₹9 lakhs. To avail of this offer, make sure you provide accurate documents so that you can avail of the best offer instantly.

Question 4

What are the documents required to get a personal loan?

Accepted Answer

To get a loan from Airtel, these are the personal loan documents that will be needed from you – your basic information, such as name, address, PAN card number, and employment type. Following that, you will need to complete the online KYC process.

Question 5

What can a personal loan be used for?

Accepted Answer

A personal loan can be used for anything, and that is where it gets the name from. Thus, how you use your loan amount is completely personal. Whatever the reason may be, you can always obtain a personal loan from Airtel. Be it home renovation, wedding, travel plans or anything else- you will get a personal loan to fulfil every need.

Question 6

What are the eligibility criteria to get a personal loan?

Accepted Answer

There are no criteria as such to be eligible for a personal loan. Basically, everyone can apply. Just provide us with accurate information.

Question 7

How does personal loan approval work?

Accepted Answer

Personal loan approval can be done in an instant provided that you have given the accurate documents. Once the KYC process is completed and the user passes the approval stage of the loan, the money is sent to his respective bank account within minutes.

Question 8

How can I repay my personal loan amount?

Accepted Answer

Repaying your personal loan amount is also quite easy. All you have to do is download the Airtel Thanks app. From here, you track your EMIs, your payment history, and upcoming payments. Those options will help you easily repay the amount that you are meant to, regularly. From applying for loans to repaying your owed amount – everything is made easy at Airtel Thanks.

Question 9

How to track my personal loan application status?

Accepted Answer

Keeping track of your personal loan application is also extremely easy. Just download the Airtel Thanks app and you will have one app for everything Airtel. You will be regularly notified of your upcoming payments and loan offers. Just go to Airtel Finance on the Airtel app, and get a cohesive view of your Airtel credit, including personal loans.

Question 10

How can I calculate Personal Loan Interest rates?

Accepted Answer

The personal loan rate of interest is calculated monthly (i.e., R= Annual rate of interest/12/100).

Question 11

What is the minimum salary required to apply for a personal loan?

Accepted Answer

You do not need to have a minimum salary requirement to apply for a personal loan with Airtel. Just make sure you are entering complete and accurate information when you are submitting your documents. The KYC process will look into it and provide you with the loan soon enough.

Question 12

How to calculate EMI on a personal loan?

Accepted Answer

The EMI for your personal loan depends on the loan amount, tenure, and rate of interest. You can use the personal loan EMI calculator to know your average EMI.

Question 13

What is the reason for the rejection of my personal loan application?

Accepted Answer

If your personal loan application has been rejected, it means there is some problem with the data that you have entered. It could also be true that you didn't pass the KYC check. You can apply for a personal loan once again with the correct information as required.

Question 14

How long does it take for a loan amount to be credited?

Accepted Answer

Once all your documents are verified, the personal loan amount gets credited in no time. Just ensure to provide accurate information. After the KYC, if everything is found perfect, loan disbursement takes no time.

Question 15

Do I require a good credit score to get a personal loan?

Accepted Answer

Yes, you will need a good CIBIL score to be eligible for a personal loan. However, people with lower credit scores can also apply for a personal loan from Airtel Flexi Credit.

Question 16

What are the terms for the pre-payment of the loan?

Accepted Answer

DMI Finance: After 5 days, there is a pre-closure charge of 2% + GST on Balance Principal Outstanding + Accrued Interest + Charges (if any)

To raise this request, the customer needs to contact the DMI customer care team through the following channels:
- Portal – https://portal.dmifinance.in/
- WhatsApp – 9350657100 (https://bit.ly/DMIFINWA)
- Email – customercare@dmifinance.in
- Voice Support – 08064-807-777 between 9:00 am to 8:00 pm from Monday to Saturday.

Question 17

What will happen if I don't pay back my loan amount on time?

Accepted Answer

Not paying your loan amount back on time attracts a hefty amount of fine. That is why it is always a good idea to pay back your due loan amounts right on time.

Question 18

How to cancel my personal loan application request?

Accepted Answer

The cancellation window differs for each lending partner. Each partner offers you the facility to cancel your loan application request. However, cancellation charges will apply and may differ for each partner.
To raise a loan cancellation request, you can refer to the details below and write to the partner directly at the given email addresses.

Question 19

How to update the details on my personal loan account?

Accepted Answer

To update details on your personal loan account, you will have to get in touch with the Airtel customer support team. The customer support team is extremely helpful and will guide you on how to update details, without any worries.

Question 20

How do I contact customer support for loan queries?

Accepted Answer

You can reach out to Airtel customer support from the Help section of the Airtel Thanks app for loan queries. Our customer support executive will guide you through your doubts. Otherwise, you can simply call 121 and inform the agent about your issue.

Question 21

How to contact Airtel Nodal officer in case of any grievances?

Accepted Answer

In case of any feedback or concern or request please reach out to our Grievance Officer
Mr. Nitin Grover
Designation: Nodal Grievance Redressal Officer
Email: nodalofficer.loans@airtel.com
Address: Airtel Center, Plot no. 16, Udyog Vihar Phase IV, Gurgaon – 122015

Question 22

How do I opt out of any future communications from Airtel for loan offers?

Accepted Answer

Customers can write to nodalofficer.loans@airtel.com with the details (Mobile Number) to revoke the consent & data storage. Data deletion will happen within 30 days of the request raised by the customer.

Question 23

Who is the lender offering loan through Airtel?

Accepted Answer

Moneyview (WhizDM Innovations Pvt. Ltd.)
Grievance Redressal Officer details
Name – Mr. Venkatraman Narayan
Email Address: grievance@moneyview.in
Address: No. 17, 3rd Floor, Survey, 1A, Dr Puneeth Rajkumar Rd, Kadubeesanahalli, Bellandur, Bengaluru, Karnataka 560087
Contact No.: +91-8045692002
Timings: 9:00AM to 6:00PM (Monday to Friday)

DMI finance
Grievance Redressal Officer details
Name – Ashish Sarin
Designation – Senior Vice President – Customer Success
Email Address: head.services@dmifinance.in/grievance@dmifinance.in
Address: Express Building, 3rd Floor, 9-10, Bahadur Shah Zafar Marg, New Delhi-110002
Contact No.: 011-41204444

Axis Bank
Grievance Redressal Officer details
Name: Mr Ashish Rajput
Designation: Assistant Vice President
Email: nodal.officer@axisbank.com
Address: Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708
Contact No: +91 80 61865200
Timings: 9:30 am to 5:30 pm Monday to Saturday (except second and fourth Saturdays and Bank Holidays)

Principal Nodal Officer details
Name: Ms. Deepti Radkar ,
Designation: Senior Vice President – II
Email: pno@axisbank.com
Address:  7th Floor, Axis House, Wadia International Center P.B. Marg, Worli, Mumbai – 400 025
Contact No: +91 80-61865200
Timings: 9:30 am to 5:30 pm Monday to Saturday (except second and fourth Saturdays and Bank Holidays)

Kisetsu Saison Finance India Private Limited (Credit Saison)
Grievance Redressal Officer details
Name- Ms. Preethi Nair
Email: grievance@creditsaison-in.comorpreethi.nair@creditsaison-in.com
Address: IndiQube Lexington Tower, First Floor, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029
Contact No.: 9962003070

Document Type	Examples
Business Registration	GST Certificate, Shop License, Partnership Deed
Identity Proof	PAN Card, Aadhaar Card, Passport
Address Proof	Utility Bills, Rent Agreement, Property Papers
Financial Documents	Bank Statements (6-12 months), ITR, Profit & Loss Statement
Business Address Proof	Utility Bills, Rent Agreement, and NOC from Landlord

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