1) What is the maximum amount I can borrow?
Depending on the eligibility of the user, the credit amount approved for a borrower
can range from ₹10,000 to up to ₹8 Lakh.
2) Where will Airtel transfer my credit amount?
Your credit amount will be transferred to your preferred bank account that you add
during the loan application. The same bank account will also be used to setup automatic EMI repayment
once the credit is disbursed.
3) What are the fees? Why should I pay them? Are there any hidden charges?
Standard charges that are applicable are as follows:
a) Processing Fee + GST: Amount will be transferred to your bank account after the deduction of
Processing Fee . GST Invoice for it will be sent to your preferred email address.
b) Late Payment Penalty: This will be levied only in cases when you fail to make EMI payments by the
c) Bounce Charges: This will be levied only in cases when auto-debit of EMI installment bounces from
the linked bank account due to insufficient funds.
All the charges and fees would be clearly mentioned in your loan agreement. There are no hidden
4) Which lenders are offering Personal Loans on Airtel and how to reach them for
Airtel partners with various lenders to offer loan services to its customers. The
lender that is approves your personal loan Personal Loan offer will be shown to you at the time of
credit offering. It will also be mentioned on your loan agreement and all loan documents.
The loan detail card on the Airtel Thanks app also displays the name of your lender.
T&C document that you would receive on your registered email address after disbursal will also
have the contact details of the lender.
5) How to contact Lending Partner’s Nodal grievance redressal officer
designated specifically to deal with FinTech/ digital lending-related complaints/ issues?
You can use the below-listed Partner specific info for any complaints/issues:
Name - Ashish Sarin
Designation - Senior Vice President - Customer Success
Email Address: firstname.lastname@example.orgemail@example.com
Address: Express Building, 3rd Floor, 9-10, Bahadur Shah Zafar Marg, New Delhi-110002
Contact No.: 011-41204444
Name - Mr. Venkatraman Narayan
Email Address: firstname.lastname@example.org
Address: No. 17, 3rd Floor, Survey, 1A, Dr Puneeth Rajkumar Rd, Kadubeesanahalli, Bellandur, Bengaluru, Karnataka 560087
Phone Number: +91-8045692002
Timings: 9:00AM to 6:00PM (Monday to Friday)
For Queries or Complaints, reach us at: Customer Care: 1860 500 9900 Email Id:
For Grievance Redressal escalations:
Name - Ms. T Arora
Email - email@example.com
Address - IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane,
Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India Contact - 022-41652710 between 10:00 am and
6:00 pm (Monday to Saturday, excluding bank Holidays)
6) How to contact Airtel Nodal Officer in case of any grievances?
For any grievances, you can write to:
Name: Mr. Nitin Grover
Address: Plot No. 16, Phase IV, Sector 18, Gurugram, Haryana 122015