|
Level |
Name |
Email ID |
Phone number |
|---|---|---|---|
|
L1 |
For South & East Zone Escalations - Satyendra Kumar Sahu |
||
|
L1 |
For West & North Zone Escalations - Gaurav Sharma |
||
|
L2 |
Yash Pal Sharma |
||
|
L3 |
Ravinder Bhatnagar |
8010007176|
Level |
Name |
Email ID |
Phone number |
|---|---|---|---|
|
L1 |
Sarvesh Patel |
||
|
L2 |
Radhey Hande |
||
|
L3 |
Ravinder BHATNAGER |
|
Level |
Name |
Email ID |
Phone number |
|---|---|---|---|
|
L1 |
Surendra Kumar |
||
|
L2 |
Radhey Hande |
||
|
L3 |
Ravinder BHATNAGER |
|
Level |
Type |
Name |
Email ID |
Phone number |
|---|---|---|---|---|
|
L1 |
IP1 – EGB/GB/CB |
Neetu Yadav |
||
|
L1 |
Telco (CB) |
Imran Saifi |
||
|
L1 |
Telco ( EGB ) |
Vipul Kumar/Deepali Tiwari |
||
|
L1 |
Telco ( GB ) |
Vipul Kumar/Deepali Tiwari |
||
|
L2 |
IP1 & Telco |
Abhishek Singh |
||
|
L2 |
IP1 & Telco |
Misha Dhanoa |
|
Level |
Type |
Name |
Email ID |
Phone number |
|---|---|---|---|---|
|
L1 |
BW >= 10 GBPS |
Rahul Saini |
||
|
L1 |
BW >= 10 GBPS |
Amit Srivastava |
||
|
L2 |
BW >= 10 GBPS |
Moh. Tahir |
||
|
L3 |
BW >= 10 GBPS |
Sharad Sharma |
|
Matrix For IPLC Requirement: |
|||||
|---|---|---|---|---|---|
|
Level |
Type |
Name |
Email ID |
Phone number |
|
|
|
IPLC |
Ankit Gupta |
|||
|
For issues such as 'Lead/meeting not showing in Airtel Work', 'Error getting response from B2B system', User lie in a different territory etc. |
|||||
|---|---|---|---|---|---|
|
Level |
Name |
Email ID |
Phone number |
||
|
L1 |
Business App |
||||
|
L2 |
SRE Team |
||||
|
L3 |
Siddhant Sunil Badjate |
||||
|
For issues related to track-my-order, feasibility, pricing and e-CAF related issues on Connetivity, AOI and PRI, ' We' re sorry' error, follow the below matrix |
|||||
|---|---|---|---|---|---|
|
Level |
Name |
Email ID |
Phone number |
||
|
L1 |
Business AppTeam |
||||
|
L2 |
Ayush B, Shailendra, Hemant |
||||
|
L3 |
Navneet Singla |
||||